EV Service Center Manager | Lead Tech Team & Quality

Wheelcorp Premium Sdn Bhd; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

Wheelcorp Premium Sdn Bhd, a 4S dealership with BMW & MINI brands, seeks an experienced service centre leader to oversee daily operations, drive service quality, and manage service advisors and technicians. The role focuses on EV diagnostics, repairs and customer satisfaction in a fast-paced environment.

You will coordinate with technical teams, ensure safety and company standards, and maintain meticulous service records while pursuing continuous improvement across the workshop.

Qualifications

• Diploma or Bachelor’s degree in Automotive Technology, Mechanical Engineering or related field.
• Minimum 3-5 years of experience in automotive after-sales or service centre operations.
• Previous managerial or supervisory experience is an advantage.
• Knowledge of EV systems, diagnostics, maintenance and repair processes.
• Strong leadership, team management and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn and keep up with EV technology and industry developments.

Responsibilities

• Oversee daily service centre operations to ensure smooth and efficient workflow.
• Lead, manage and supervise the service team, including Service Advisors and technicians.
• Monitor service performance, productivity, and customer satisfaction.
• Ensure all vehicle servicing, maintenance and repair activities meet company standards.
• Handle customer complaints, technical issues and service escalations professionally.
• Coordinate with technical teams to ensure timely diagnosis and repair of EV vehicles.
• Monitor workshop efficiency, manpower planning, service schedules and operational costs.
• Ensure compliance with safety procedures, company policies and EV handling standards.
• Maintain accurate service records, reports and operational documentation.
• Drive continuous improvement in after-sales service quality and operational efficiency.

Skills

Leadership

Team management

Problem-solving

Communication

Customer service

Multitasking

EV knowledge

Education

Diploma/BS in Automotive Technology

Mechanical Engineering

Job description

Wheelcorp Premium Sdn Bhd, a 4S dealership with BMW & MINI brands, seeks an experienced service centre leader to oversee daily operations, drive service quality, and manage service advisors and technicians. The role focuses on EV diagnostics, repairs and customer satisfaction in a fast-paced environment.

You will coordinate with technical teams, ensure safety and company standards, and maintain meticulous service records while pursuing continuous improvement across the workshop.