After-Sales Service Advisor

Heng Lian Enterprise Bhd; Kuching; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

EPF, SOCSO & medical benefits

Modern showroom environment

Job summary

Heng Lian Enterprise Berhad in East Malaysia is seeking an automotive service adviser to greet customers, assess needs, and coordinate with technicians for accurate diagnoses and repairs.

The role emphasizes explaining costs, timelines, and warranties, while maintaining documentation and promoting service packages. A Diploma in automotive fields and 1–2 years in the sector are preferred, with a driving license required.

Qualifications

• Diploma in Automotive, Mechanical or related field is required.
• 1–2 years in automotive service industry preferred.
• Strong interest in learning about EVs is highly preferred.
• Excellent communication and customer service skills.
• Valid driving license is required.

Responsibilities

• Greet customers professionally and assess service needs.
• Advise on estimated costs, parts, and job timelines.
• Explain work performed, charges, and warranty.
• Keep customers updated on repair progress and delays.
• Coordinate with technicians to diagnose and repair.
• Prepare service quotations, job orders, and invoices.
• Handle customer issues professionally and resolve complaints.
• Ensure proper documentation and safety compliance.
• Monitor progress and perform quality checks before vehicle delivery.
• Promote service packages, accessories, and maintenance programs.

Skills

Customer service

Communication

Teamwork

EV interest

Driving license

Education

Diploma in Automotive, Mechanical or related field

Tools

Service quotations

Invoices

Job description

Greet customers professionally and assess their service needs.

Advise customers on estimated costs, parts required, and job timelines.

Provide clear explanations of work performed, charges, and warranty coverage.

Keep customers updated on repair progress, delays, or additional recommendations.

Coordinate and communicate with technicians to ensure accurate vehicle diagnosis and repair.

Prepare and follow up on service quotations, job orders, and invoices.

Handle and resolve customer issues or complaints professionally.

Ensure proper documentation and compliance with company procedures and safety standards.

Monitor service progress and perform quality checks on completed work before vehicle delivery.

Contribute to after-sales targets by promoting service packages, accessories, and maintenance programs.

Requirement:

Minimum Diploma in Automotive, Mechanical, or related field.

At least 1-2 years of working experience in the automotive service industry.

Strong interest in learning about Electric Vehicles (EV) or experience in servicing EV cars is highly preferred.

Excellent communication and customer service skills.

Able to work independently and as part of a team.

Possess a valid driving license.

Benefits include:

EPF, SOCSO & medical benefits

Modern showroom environment

Heng Lian Enterprise Berhad was established in 1984 followed by Heng Lian Credit & Leasing Sdn Bhd in 1985. Heng Lian is committed in providing the best affordable commercial /passenger vehicles (used) and motorcycles (new /used) across East Malaysia as well as providing accessible hire purchase financing for best customer experiences.

Heng Lian Enterprise Berhad was established in 1984 followed by Heng Lian Credit & Leasing Sdn Bhd in 1985. Heng Lian is committed in providing the best affordable commercial /passenger vehicles (used) and motorcycles (new /used) across East Malaysia as well as providing accessible hire purchase financing for best customer experiences.