L2 Technical Support Specialist (High End Automotive/EV)

Sinergia Talents; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Sinergia Talents is seeking an L2 Technical Support Specialist for high-end automotive and EVs. The role focuses on advanced diagnostics, customer support, and collaboration with engineering teams to resolve complex vehicle issues.

Applicants should have hands-on EV knowledge, experience with CRM, and the ability to work in rotating shifts, including evenings and weekends. Prior experience in a premium automotive context is preferred.

Qualifications

• Experience with remote diagnostics platforms and OEM diagnostic tools.

Responsibilities

• Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting.

Skills

Remote diagnostics platforms

OEM diagnostic tools

CRM systems (Salesforce, Zendesk)

CAN bus diagnostics

Vehicle telematics

English communication

Team leadership (plus)

Problem solving

Tools

Salesforce

Zendesk

Job description

L2 Technical Support Specialist (High End Automotive/EV)

Job Openings L2 Technical Support Specialist (High End Automotive/EV)

About the job L2 Technical Support Specialist (High End Automotive/EV)

SUMMARY:

Ahighly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential.

JOB RESPONSIBILITIES:

• Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting
• Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
• Collaborate with Level 1 support, engineering teams, and dealerships to **escalate and resolve issues efficiently**.
• Document all support interactions and technical findings in the CRM or ticketing system.
• Assist in developing knowledge base articles and technical documentation.
• Participate in shift work, including evenings, weekends, and holidays as required.
• Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools.

JOB REQUIREMENTS & QUALIFICATIONS:

• Experience with remote diagnostics platforms and OEM diagnostic tools.
• Minimum 3 years of technical support experience in the automotive industry, preferably with premium/EV brands.
• Experience in a call center or customer support environment.
• Experience in managing a small team is a plus.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk).
• Passion for automotive technology and innovation.
• Strong understanding of EV systems, CAN bus diagnostics, and vehicle telematics.
• Excellent problem-solving and analytical skills.
• Strong communication skills in English (additional languages are a plus).
• Ability to work rotational shifts and extended hours when needed.
• Certification or training in automotive diagnostics or EV systems is a plus (e.g., ASE, OEM certifications).