Europe Sales Support & Customer Service Specialist

SP Avenue Enterprise; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cafetto, contracted to our Australia-based client, seeks a talented Sales Support/Customer Service Representative for the Europe Region to join our dynamic team in Johor.

You will be the vital link between the sales team and European customers, handling orders, quotes, exports, and invoicing, while ensuring accurate records and timely communication. This contract position in Taman Desa Tebrau offers exposure to international markets and collaboration across Logistics, Finance, and Sales.

Qualifications

• Excellent communication skills and proficiency in English.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in order processing.
• Experience with CRM/ERP systems and MS Office.
• Ability to work independently and in a team.
• Customer-focused mindset with service orientation.
• Experience in sales support or admin in manufacturing.
• Export-focused experience with international clients preferred.

Responsibilities

• Respond promptly to customer inquiries on product specs, pricing, stock, lead times, shipping schedules, and order status.
• Process customer orders, quotes, and sales inquiries in the ERP/CRM system.
• Ensure orders follow agreed terms, pricing, and delivery requirements.
• Monitor order fulfilment from receipt through delivery and manage backorders.
• Coordinate with 3PL warehouse, logistics, and sales to ensure timely shipment.
• Monitor delivery schedules and notify delays or changes to customers and stakeholders.
• Prepare export documentation and ensure compliance with European requirements.
• Assist with invoice processing, payments, credit notes, and follow-up with Finance.
• Maintain accurate customer records, pricing, contracts, and sales data.
• Work with Europe Sales Manager and distributors to support accounts.
• Coordinate with Sales, Supply Chain, Logistics, Production, Warehouse, QA, and Finance for smooth execution.
• Undertake any other customer service and sales support duties.

Skills

CRM/ERP proficiency

English communication

Organizational skills

Attention to detail

Team collaboration

Customer service experience

Tools

Microsoft Dynamics 365 Business Central

Microsoft Office

Job description

Cafetto, contracted to our Australia-based client, seeks a talented Sales Support/Customer Service Representative for the Europe Region to join our dynamic team in Johor.

You will be the vital link between the sales team and European customers, handling orders, quotes, exports, and invoicing, while ensuring accurate records and timely communication. This contract position in Taman Desa Tebrau offers exposure to international markets and collaboration across Logistics, Finance, and Sales.