ERP Mandarin/Cantonese (Malaysia)

SmartRecruiters, Inc.; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

SmartRecruiters, Inc. in Kuala Lumpur is seeking a Mandarin and Cantonese-speaking Customer Service Associate to handle inquiries, resolve issues, and upsell through chat with a growing client base.

You will stay updated on product and industry processes, use client-based tools for case management, and collaborate with teammates to meet targets and service level agreements.

Qualifications

• Mandarin and Cantonese fluency preferred for handling Mandarin/Cantonese-speaking clients.
• Experience in customer service or chat support is advantageous.

Responsibilities

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate to various customer needs and scenarios, provide resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner.
• Remain updated in client and industry-led processes, technology applications, utilities, and products.
• Utilize client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.

Skills

Mandarin

Cantonese

Customer service

Job description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
• Identify and relate to various customer needs and scenarios
  provide customers resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner
• Remain updated in client and industry-led processes, technology applications, utilities, and products
• Utilize various client-based tools and applications for customer management and servicing
• Transfer customers to appropriate departments when required
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals

Qualifications

Requirement:

Candidatesfluent in Mandarin and Cantonese are preferred as the role requires the candidate to deal with Mandarin and Cantonese-speaking clients.

Additional Information

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