Bilingual Service Advisor: Mandarin & Cantonese Malaysia

CB Talents SP; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

CB Talents SP is seeking a bilingual Service Advisor for Malaysia to assist customers across Mandarin, Cantonese, and English. The role involves handling inquiries via phone, email, and in person, and coordinating with internal teams to ensure timely service delivery.

Working hours are rotational between 9:00 AM and 9:30 PM, with opportunities for professional growth in a dynamic and supportive environment where your language skills help deliver exceptional customer satisfaction.

Qualifications

• Bachelor Degree in any field; experience in customer service.
• Fluent in Mandarin, Cantonese, and English.
• Good communication, problem‑solving, and organizational skills.
• Basic computer skills and ability to work in a fast‑paced environment.

Responsibilities

• Handle customer inquiries and service requests via phone, email, and in person.
• Communicate with Mandarin- and Cantonese‑speaking customers to understand their needs.
• Coordinate with internal teams to ensure timely and accurate service delivery.
• Manage appointments, service documentation, and follow‑ups.
• Resolve customer issues and maintain high customer satisfaction.

Skills

Mandarin Fluency

Cantonese Fluency

English Fluency

Customer service

Communication skills

Problem solving

Education

Bachelor Degree

Job description

CB Talents SP is seeking a bilingual Service Advisor for Malaysia to assist customers across Mandarin, Cantonese, and English. The role involves handling inquiries via phone, email, and in person, and coordinating with internal teams to ensure timely service delivery.

Working hours are rotational between 9:00 AM and 9:30 PM, with opportunities for professional growth in a dynamic and supportive environment where your language skills help deliver exceptional customer satisfaction.