Multilingual Service Advisor – Mandarin/Cantonese (Malaysia)

CB Talents SP; Perak; On-site; MYR 33,480 - 61,380; Full time

Job summary

CB Talents SP in Malaysia is seeking a Service Advisor fluent in Mandarin, Cantonese and English to assist customers, coordinate service, and ensure smooth delivery.

You will handle inquiries, arrange appointments, and work with internal teams to meet customer needs in a fast-paced environment; Bachelor's degree required and strong communication skills.

Qualifications

• Bachelor's degree in any field.
• Fluent in Mandarin, Cantonese, and English (spoken and written).
• Good communication, problem-solving and organizational skills.
• Basic computer skills.

Responsibilities

• Handle customer inquiries and service requests via phone, email, and in person.
• Communicate with Mandarin- and Cantonese-speaking customers to understand their needs.
• Coordinate with internal teams to ensure timely and accurate service delivery.
• Manage appointments, service documentation, and follow-ups.
• Resolve customer issues and maintain high customer satisfaction.

Skills

Fluent Mandarin

Fluent Cantonese

Fluent English

Communication skills

Problem-solving

Organizational skills

Education

Bachelor's degree

Job description

Job Openings Service Advisor (Mandarin & Cantonese Speaking) in Malaysia (Local)

About the job Service Advisor (Mandarin & Cantonese Speaking) in Malaysia (Local)

Do you enjoy helping people, solving problems, and working in a dynamic environment? If you're fluent in multiple languages and thrive in fast-paced settings, this could be the perfect opportunity for you!

-Location: Malaysia
- Working Hours: Rotational shifts between 9:00 AM – 9:30 PM
- KPI Bonus

Job Requirements

• Bachelor Degree in any field; experience in customer service
• Fluent in Mandarin, Cantonese, and English (spoken, written)
• Good communication, problem-solving, and organizational skills.
• Basic computer skills and ability to work in a fast-paced environment.

Job Responsibilities

• Handle customer inquiries and service requests via phone, email, and in person.
• Communicate with Mandarin- and Cantonese-speaking customers to understand their needs.
• Coordinate with internal teams to ensure timely and accurate service delivery.
• Manage appointments, service documentation, and follow-ups.
• Resolve customer issues and maintain high customer satisfaction.

Why Join Us?
Enjoy a rewarding career with competitive pay, performance incentives, and the opportunity to work in a dynamic and supportive environment where your skills truly matter.

If you're passionate about delivering great service and enjoy working with people from diverse backgrounds, we'd love to meet you!