Urgent! Risk Underwriting Specialist (ePayment Account)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Miscellaneous allowance

Dental

Vision

Incentive program

Bonus and commissions

Life insurance

Job summary

TDCX Malaysia is seeking an Urgent! Risk Underwriting Specialist for its ePayment Account. The role centers on delivering exceptional customer support across channels, resolving issues efficiently and maintaining strong client relationships.

Ideally you hold a Diploma or higher and 2 years of related experience; fresh graduates are welcome. Strong communication in English and local market language is required, with adeptness in handling multiple systems.

Qualifications

• Diploma or higher, Bachelor’s degree or equivalent in any field.
• Fresh graduates encouraged to apply; 2 years of related experience preferred.
• Strong time management and multi-tasking capabilities are essential.

Responsibilities

• Provide excellent support to customers via multiple channels with clear resolutions.
• Ensure first contact resolution and follow-up for case closure according to service standards.
• Deliver high-quality service and build durable customer relationships.

Skills

Time management

Multitasking

Strong communication

Education

Diploma or higher

Bachelor's degree

Job description

Urgent! Risk Underwriting Specialist (ePayment Account)

Provide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Key responsibilities

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to service standards

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

About you

Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field

Preferable with 2 years of working experience in the related field (fresh graduates are encouraged to apply)

Strong time management skills and motivated to exceed expectations

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Underwriting Specialist?
• Which of the following types of qualifications do you have?

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le