Risk Account Specialist ( E-payment apps)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Bonus and Commission Plan

Job summary

TDCX Malaysia is seeking a customer service professional to provide excellent support across multiple channels. You will identify customer needs, research issues, and propose strategic solutions while clarifying any confusion.

The role emphasizes first contact resolution, follow-up with service partners, and ongoing feedback to improve tools and workflows. A Bachelor's or Master's degree and at least 1 year of related experience are required, with excellent English (C2) and strong communication.

Qualifications

• Bachelor's or Master's degree in any field.
• Excellent verbal and written communication skills in English (C2 level onwards).
• Ability to multi-task and learn new systems.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties assigned by management within your category for continual improvement of the QMS.

Skills

Strong communication

Empathy

Time management

Multitasking

Phone etiquette

English proficiency (C2)

Education

Bachelor's degree

Master's degree

Job description

Provide excellent support experience to customers via all relevant communication channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to

ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Bachelor's Degree, Master's Degree in any field.

Preferable with 1 years of working experience in the related field is required for this position.

Possesse strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English ( C2 level onwards )

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le