APAC Account Operations Director - Kuala Lumpur

CBRE Asia Pacific; Kuala Lumpur; On-site; MYR 360,000 - 600,000; Full time

Job summary

CBRE Asia Pacific in Kuala Lumpur seeks an Account Management Director to oversee client commitments and lead the operations management function. You will coordinate staff, recruit and coach teams, and ensure delivery aligned with contract specifics across multiple projects.

Responsibilities include managing client relationships, developing operational plans, and steering project delivery while aligning with CBRE RISE values and business goals.

Qualifications

• Bachelor's Degree in Engineering or related technical discipline.
• 8–12 years of relevant experience; semiconductor industry preferred.
• Experience in staffing, training, development, coaching and performance management.
• Exposure to wastewater management, environmental compliance, or sustainability is a plus.

Responsibilities

• Provide formal supervision to employees; monitor training and development.
• Coordinate and manage daily team activities; set schedules and deadlines.
• Interact with clients to understand business needs and align resources.
• Oversee sales relationships with key customers; ensure service delivery.
• Lead project processes, develop plans, form teams, manage timeframes.
• Define project requirements with internal and client teams; pursue end results.

Skills

People management

Stakeholder management

Project coordination

Coaching and performance feedback

Education

Bachelor's Degree in Engineering

Job description

Job ID 301115

Posted 15-Oct-2026

Service line GWS Segment

Role type Full-time

Areas of Interest Facilities Management

Location(s) Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

About The Role

As a CBRE APAC Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree in Engineering or a related technical discipline preferred, with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Strong engineering background, supported by formal education and hands‑on technical experience.
• Must have experience working within the semiconductor industry.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, performance management, and employee retention is preferred.
• Additional experience in wastewater management, environmental compliance, or related sustainability programs is highly preferred.
• Ability to lead the exchange of sensitive, complex, and difficult information, clearly convey performance expectations, influence stakeholders, and effectively resolve problems.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line: GWS Segment