Enterprise Sales - Business Support (Contract)

CelcomDigi; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

CelcomDigi in Malaysia seeks an Enterprise Sales - Business Support specialist on a 1-year outsourced contract to support dealers and the sales team with submissions, onboarding, and GA tracking.

You will coordinate with backend teams, resolve post-sales issues, train new dealers, track leads, and assist with marketing activities. Strong communication, multitasking, and Excel skills are essential.

Travel may be required for outstation engagements and quarterly operations updates.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field.
• 1–2 years of experience in sales support, operations, or dealer management (telecommunications industry a plus).
• Strong communication and interpersonal skills to liaise with dealers and internal teams.
• Good problem-solving skills to handle post-sales and operational issues.
• Familiar with backend systems and administrative processes is a plus.
• Able to multitask, work independently, and manage multiple follow-ups in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willing to travel outstation when required.
• Team player with proactive attitude.

Responsibilities

• Follow up with dealers daily on all pending cases.
• Assist in training new dealers and admin staff on the submission process.
• Support post-sales service matters with backend teams (e.g., bill disputes, SIM issues).
• Provide guidance to dealer admin teams on system operations to minimize rejections.
• Assist Biz Dealers and Direct Sales in checking account/line information when out of office.
• Support new dealer recruitment, documentation and onboarding guidance.
• Follow up on HQ-required documents from dealers.
• Track lead status weekly with Channel Manager.
• Escalate complaints to relevant departments and follow up.
• Assist roadshows and distribute POSM in coordination with HQ.
• Support marketing events as needed.
• Participate in quarterly Biz Dealer operations update training.
• Be available for outstation travel.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Detail oriented

MS Office

Travel

Team player

Education

Bachelor's degree / Diploma in Business Administration or related

Job description

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Enterprise Sales - Business Support (Contract)

Date: 21 Oct 2026

Employment Type: Outsource

Description:

Job Description

Provide day-to-day operational and administrative support to business dealers and the sales team, ensuring timely submission processing, post-sales issue resolution, dealer onboarding, and accurate tracking of leads and Gross Activations (GA). Coordinate with backend teams and HQ to resolve dealer issues, minimize submission rejections, support marketing activities, and maintain smooth dealer operations.

Responsibilities

• Follow up with dealers daily on all pending cases.
• Assist in training new dealers and admin staff on the submission process.
• Support business dealers on post-sales service matters with backend teams (e.g. bill disputes, International Roaming activation, SIM replacement, unbarring requests, bill printing, back-end support, account restructuring, company info updates, handset delivery issues, etc.).
• Provide guidance to dealer admin teams on system operations for smoother submissions and to minimize rejections.
• Assist Biz Dealers and Direct Sales in checking account/ line information when they are out of office.
• Support the new dealer recruitment process, including documentation and onboarding guidance.
• Follow up on administrative documents required by HQ from dealers when needed.
• Support the Channel Manager in tracking and updating lead status from dealers on a weekly basis.
• Escalate complaint cases to the relevant departments and ensure timely follow-up.
• Assist the sales team with roadshow preparation.
• Compile and distribute Point of Sales Materials (POSM) in coordination with HQ.
• Support and participate in marketing events when required.
• Assist and participate in quarterly Biz Dealer operations update training.
• Be available for outstation travel when required.
• Support leaders on daily, submission tracking, and Gross Activation (GA) figure updates.

Requirements

• Join us on a 1-year 3rd party outsourced contract, with the opportunity for renewal and growth.
• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum 1–2 years of experience in sales support, operations, or dealer management (telecommunications industry is an advantage).
• Strong communication and interpersonal skills to liaise effectively with dealers and internal teams.
• Good problem-solving skills with the ability to handle post-sales and operational issues efficiently.
• Familiar with backend systems and administrative processes is an added advantage.
• Able to multitask, work independently, and manage multiple follow-ups in a fast-paced environment.
• Detail-oriented with strong organizational and coordination skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Willing to travel outstation when required.
• A team player with a proactive attitude and willingness to support business and operational needs.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.