Enterprise Sales Support Specialist (Contract)

CelcomDigi; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

CelcomDigi in Malaysia seeks an Enterprise Sales - Business Support specialist on a 1-year outsourced contract to support dealers and the sales team with submissions, onboarding, and GA tracking.

You will coordinate with backend teams, resolve post-sales issues, train new dealers, track leads, and assist with marketing activities. Strong communication, multitasking, and Excel skills are essential.

Travel may be required for outstation engagements and quarterly operations updates.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field.
• 1–2 years of experience in sales support, operations, or dealer management (telecommunications industry a plus).
• Strong communication and interpersonal skills to liaise with dealers and internal teams.
• Good problem-solving skills to handle post-sales and operational issues.
• Familiar with backend systems and administrative processes is a plus.
• Able to multitask, work independently, and manage multiple follow-ups in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willing to travel outstation when required.
• Team player with proactive attitude.

Responsibilities

• Follow up with dealers daily on all pending cases.
• Assist in training new dealers and admin staff on the submission process.
• Support post-sales service matters with backend teams (e.g., bill disputes, SIM issues).
• Provide guidance to dealer admin teams on system operations to minimize rejections.
• Assist Biz Dealers and Direct Sales in checking account/line information when out of office.
• Support new dealer recruitment, documentation and onboarding guidance.
• Follow up on HQ-required documents from dealers.
• Track lead status weekly with Channel Manager.
• Escalate complaints to relevant departments and follow up.
• Assist roadshows and distribute POSM in coordination with HQ.
• Support marketing events as needed.
• Participate in quarterly Biz Dealer operations update training.
• Be available for outstation travel.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Detail oriented

MS Office

Travel

Team player

Education

Bachelor's degree / Diploma in Business Administration or related

Job description

CelcomDigi in Malaysia seeks an Enterprise Sales - Business Support specialist on a 1-year outsourced contract to support dealers and the sales team with submissions, onboarding, and GA tracking.

You will coordinate with backend teams, resolve post-sales issues, train new dealers, track leads, and assist with marketing activities. Strong communication, multitasking, and Excel skills are essential.

Travel may be required for outstation engagements and quarterly operations updates.