Enterprise Sales Support Specialist (Contract)

CelcomDigi Bhd; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

CelcomDigi is seeking an Enterprise Sales - Business Support specialist on a 1-year outsourced contract in Malaysia. You will provide day-to-day operational and administrative support to business dealers and the sales team, ensuring timely submission processing, post-sales issue resolution, dealer onboarding, and accurate tracking of leads and GA.

Coordinate with backend teams and HQ to resolve dealer issues, minimize submission rejections, support marketing activities, and maintain smooth

Qualifications

• 1–2 years of experience in sales support, operations, or dealer management.
• Telecommunications industry experience is a plus.
• Strong communication and coordination with dealers and internal teams.

Responsibilities

• Follow up with dealers daily on all pending cases.
• Assist in training new dealers and admin staff on the submission process.
• Support post-sales service matters with backend teams (billing issues, roaming activation, SIM delivery).
• Guide dealer admin teams on system operations to minimize submissions and rejections.
• Support dealer recruitment and onboarding processes.
• Coordinate with HQ for documentation and onboarding of new dealers.
• Track lead status and weekly updates with Channel Manager.
• Escalate complaints and ensure timely follow-up.
• Assist in roadshow preparation and distribution of POSM with HQ.
• Participate in marketing events as required.
• Travel outstation when required.
• Assist leaders on daily submission tracking and GA updates.

Skills

Communication skills

Interpersonal skills

Multitasking

Team collaboration

Education

Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field

Tools

Microsoft Office

Job description

CelcomDigi is seeking an Enterprise Sales - Business Support specialist on a 1-year outsourced contract in Malaysia. You will provide day-to-day operational and administrative support to business dealers and the sales team, ensuring timely submission processing, post-sales issue resolution, dealer onboarding, and accurate tracking of leads and GA.

Coordinate with backend teams and HQ to resolve dealer issues, minimize submission rejections, support marketing activities, and maintain smooth