Service Delivery Specialist (Contract)

CelcomDigi; Petaling Jaya; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

CelcomDigi Berhad is seeking a Service Planning professional to bridge business and technology, translating requirements into configuration for core telco systems and digital channels. You will define solution designs, document user journeys, and ensure seamless deployment of new products and services across CRM and CBS platforms.

The role requires coordinating across stakeholders, validating test plans, and proactively resolving configuration issues to deliver reliable launches.

Formación

• 1 year 3rd Party Outsourced Contract.
• Strong knowledge of telecommunications business processes and core platforms (CRM, CBS).
• Experience supporting end-to-end product development, coordinating cross-functional stakeholders, and delivering with Agile practices.

Responsabilidades

• Work with business and technology stakeholders to gather, assess, and refine service/change requests, translating business requirements into system configuration requirements.
• Develop solution designs and technical specifications documenting business requirements and user journeys.
• Analyze product concepts and implement configurations across core telco platforms (CRM, CBS) and digital channels.
• Partner with business owners and technology teams to ensure requirements are understood, validated and implemented across systems.
• Maintain accurate product matrices showing configured products, services and dependencies across platforms.
• Review and validate test plans and outcomes in pre-prod and prod to ensure successful launches.
• Troubleshoot configuration issues identified during testing and post-launch activities to minimize impact.
• Conduct feasibility assessments and POC activities for new initiatives with recommendations.

Conocimientos

Agile practices

3rd party outsourcing

Herramientas

JIRA

Descripción del empleo

CelcomDigi Berhad (Registration No. 199701009694 (425190-X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.

Job Description:

The Service Planning team serves as the key bridge between business and technical functions, translating business needs into actionable configuration solutions for core systems, without direct coding. They ensure that business demands are addressed in the most efficient manner through configuration, enabling rapid deployment of services like mobile plans and subscriptions.

Responsibilities:

• Work with business and technology stakeholders to gather, assess, and refine service/change requests, translating business requirements and GTM initiatives into system configuration requirements.
• Develop solution designs and comprehensive technical specifications, ensuring business requirements, user journeys, and system impacts are clearly documented.
• Analyze product concepts and implement configurations across core telco platforms (e.g., CRM, CBS) and digital channels to support new products and services.
• Partner with business owners and technology teams to ensure solution requirements are understood, validated, and implemented effectively across impacted systems.
• Maintain accurate and up-to-date product matrices, providing comprehensive visibility of configured products, services, and dependencies across platforms.
• Review and validate test plans and test outcomes across pre-production and production environments to ensure successful and error-free service launches.
• Proactively troubleshoot and resolve configuration-related issues identified during testing and post-launch activities, minimizing business and customer impact.
• Conduct feasibility assessments and proof-of-concept (POC) activities for new initiatives, providing recommendations based on platform capabilities, technical constraints, and business objectives.

Requirements:

• 1 year 3rd Party Outsourced Contract.
• Strong knowledge of telecommunications business processes and core platforms, including CRM and CBS, with the ability to understand and manage system integrations across complex telco landscapes.
• Extensive experience supporting end-to-end product development, coordinating cross-functional stakeholders, and managing delivery activities using Agile practices and tools such as JIRA.
• Proven track record of successfully supporting rapid GTM launches and responding to urgent business requirements, ensuring timely execution while maintaining quality and operational efficiency

At CelcomDigi, we aspire to be Malaysia's leading telco-tech company — the nation's digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let's advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.