Enterprise Sales - Business Support (Contract)

CelcomDigi Bhd; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

CelcomDigi is seeking an Enterprise Sales - Business Support specialist on a 1-year outsourced contract in Malaysia. You will provide day-to-day operational and administrative support to business dealers and the sales team, ensuring timely submission processing, post-sales issue resolution, dealer onboarding, and accurate tracking of leads and GA.

Coordinate with backend teams and HQ to resolve dealer issues, minimize submission rejections, support marketing activities, and maintain smooth

Qualifications

• 1–2 years of experience in sales support, operations, or dealer management.
• Telecommunications industry experience is a plus.
• Strong communication and coordination with dealers and internal teams.

Responsibilities

• Follow up with dealers daily on all pending cases.
• Assist in training new dealers and admin staff on the submission process.
• Support post-sales service matters with backend teams (billing issues, roaming activation, SIM delivery).
• Guide dealer admin teams on system operations to minimize submissions and rejections.
• Support dealer recruitment and onboarding processes.
• Coordinate with HQ for documentation and onboarding of new dealers.
• Track lead status and weekly updates with Channel Manager.
• Escalate complaints and ensure timely follow-up.
• Assist in roadshow preparation and distribution of POSM with HQ.
• Participate in marketing events as required.
• Travel outstation when required.
• Assist leaders on daily submission tracking and GA updates.

Skills

Communication skills

Interpersonal skills

Multitasking

Team collaboration

Education

Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field

Tools

Microsoft Office

Job description

Enterprise Sales - Business Support (Contract)

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Date:21 Oct 2026

Custom Field 2:15268

Employment Type:Outsource

City:CelcomDigi Tower, Petaling Jay

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Enterprise Sales - Business Support (Contract)

Date:21 Oct 2026

Custom Field 2:15268

Employment Type:Outsource

City:CelcomDigi Tower, Petaling Jay

Job Description

Provide day-to-day operational and administrative support to business dealers and the sales team, ensuring timely submission processing, post-sales issue resolution, dealer onboarding, and accurate tracking of leads and Gross Activations (GA). Coordinate with backend teams and HQ to resolve dealer issues, minimize submission rejections, support marketing activities, and maintain smooth dealer operations.

Responsibilities

• Follow up with dealers daily on all pending cases.
• Assist in training new dealers and admin staff on the submission process.
• Support business dealers on post-sales service matters with backend teams (e.g. bill disputes, International Roaming activation, SIM replacement, unbarring requests, bill printing, back-end support, account restructuring, company info updates, handset delivery issues, etc.).
• Provide guidance to dealer admin teams on system operations for smoother submissions and to minimize rejections.
• Assist Biz Dealers and Direct Sales in checking account/ line information when they are out of office.
• Support the new dealer recruitment process, including documentation and onboarding guidance.
• Follow up on administrative documents required by HQ from dealers when needed.
• Support the Channel Manager in tracking and updating lead status from dealers on a weekly basis.
• Escalate complaint cases to the relevant departments and ensure timely follow-up.
• Assist the sales team with roadshow preparation.
• Compile and distribute Point of Sales Materials (POSM) in coordination with HQ.
• Support and participate in marketing events when required.
• Assist and participate in quarterly Biz Dealer operations update training.
• Be available for outstation travel when required.
• Support leaders on daily, submission tracking, and Gross Activation (GA) figure updates.

Requirements

• Join us on a 1-year 3rd party outsourced contract, with the opportunity for renewal and growth.
• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum 1–2 years of experience in sales support, operations, or dealer management (telecommunications industry is an advantage).
• Strong communication and interpersonal skills to liaise effectively with dealers and internal teams.
• Good problem-solving skills with the ability to handle post-sales and operational issues efficiently.
• Familiar with backend systems and administrative processes is an added advantage.
• Able to multitask, work independently, and manage multiple follow-ups in a fast-paced environment.
• Detail-oriented with strong organizational and coordination skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Willing to travel outstation when required.
• A team player with a proactive attitude and willingness to support business and operational needs.

Business Unit:ENTERPRISE BUSINESS

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Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers.Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence.Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference.If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi onLinkedInand vote for us as Malaysia’s Most Preferred Employer at theGRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

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