Energy Storage O & M Service Product Sales Engineer

CATL; Malaysia; On-site; MYR 120,000 - 160,000; Full time

Job summary

CATL in Malaysia seeks a regional service sales professional to drive strategy, develop new clients, and manage long-term service contracts for energy storage projects. You will coordinate with the Solution Department and cross-functional teams to present offerings like LTSA and remote monitoring, while maintaining key accounts and partners.

You should have a Bachelor's degree or higher, 3+ years in B2B sales, and English plus local language fluency; Chinese skills are a plus.

Qualifications

• Bachelor's degree or higher required.
• Engineering (Electrical, Energy, Automation) or Business background preferred.
• 3+ years of B2B sales experience.
• Experience in service sales and overseas markets is advantageous.
• Fluent in English and local language; Chinese is a plus.

Responsibilities

• Execute regional service product sales strategies and action plans defined by the team.
• Independently manage the full sales cycle from opportunity identification to contract signing.
• Develop new clients and maintain relationships to achieve targets.
• Collaborate with Solution Department on service portfolios and lead discussions.
• Participate in joint visits, workshops, and commercial negotiations with regional partners.
• Travel overseas about 30-50% to cover designated regional clients and projects.
• Maintain CRM data, forecast accuracy, and cross-functional handovers.

Skills

CRM proficiency

English + local language

Overseas market experience

Education

Bachelor's degree or higher

Engineering or Business background preferred

Tools

CRM software

Office suite

Job description

• Execute regional service product sales strategies and action plans defined by the team. Proactively develop new clients and maintain existing client relationships to achieve individual sales targets (e.g., contract value, collection rate).
• Independently manage the full sales cycle from opportunity identification and service requirement analysis to solution presentation, negotiation, and signing of service contracts (e.g., LTSA, ASSA), with a focus on long-term service projects for energy storage plant O&M, operations, and asset management.

Customer Insight & Solution Customization

• Conduct in-depth research on customer pain points, industry standards, and policy environments in key overseas target markets (e.g., Europe & Americas, APAC). Provide timely feedback on market trends and competitive intelligence.
• Collaborate with the Solution Department to provide customers with suitable O&M service product portfolios (e.g., extended warranty, remote monitoring, preventive maintenance, performance optimization, assessment, supplementation). Lead technical discussions and service proposal presentations.
• Assist the Sales Manager in maintaining relationships with regional strategic key accounts and channel partners. Participate in joint visits, technical workshops, and commercial negotiations.
• Explore ecosystem partnership opportunities (e.g., with EPC contractors, energy operators) to expand service product coverage through partner networks.

Cross-functional Collaboration & Project Support

• Work closely with Product, Project Management, Technical, and Service Delivery teams to ensure the feasibility of service solutions. Facilitate smooth handover after contract signing and track customer satisfaction.
• Regularly relay customer feedback to internal teams, providing frontline input for service product optimization.

Sales Process & Data Management

• Strictly utilize the CRM system to record sales activities, update pipeline data, and maintain customer information, ensuring forecast accuracy and process compliance.
• Education: Bachelor's degree or higher. A background in Engineering (Electrical, Energy, Automation, etc.) or Business is preferred.
• Experience: Minimum of 3 years of B2B sales experience. Experience in service sales within the new energy, energy storage, power, or industrial services sectors is preferred. Experience in overseas markets is a strong advantage.
• Knowledge: Familiarity with fundamental service technologies for energy storage systems, O&M/operations processes, or plant asset management models. Ability to communicate customer service needs effectively with technical teams.
• Track Record: Proven ability to independently achieve sales targets. Practical experience in selling service-type products (e.g., subscription-based, long-term agreements) is required.
• Skills: Proficient in using CRM and office software; possesses basic data analysis skills. Fluency in English and the local language (written and spoken) is required. Knowledge of Chinese is a plus.

Soft Skills & Attributes:

• Customer-centric & Solution-oriented: Skilled at uncovering latent customer needs, articulating product value in customer terms, and providing tailored solutions.
• Self-driven & Resilient: Capable of proactively driving work in a goal-oriented, cross-time-zone collaborative environment. Maintains resilience under performance pressure.
• Cross-cultural Communication & Collaboration: Adapts well to multicultural settings. Able to build trust and collaborate effectively with overseas clients and internal global teams.
• Learning & Adaptability: Stays attuned to changes in energy storage industry technology and business models. Quickly grasps new product and service logic.
• Integrity & Compliance Awareness: Upholds high standards of business ethics. Strictly adheres to company compliance processes, safeguarding the company's brand reputation.

Additional Notes:

• This position requires frequent travel (approximately 30%-50% of the time) to cover designated overseas regional clients and project sites.
• The company provides product training, sales methodology coaching, and overseas market resource support to facilitate employee growth.