Customer Service Engineer

Novolyte Technologies; Kulim; On-site; MYR 36,000 - 62,000; Full time

Job summary

Novolyte Technologies in Kulim, Malaysia, seeks a motivated Customer Service Engineer to drive business opportunities and manage customer relationships across Southeast Asia. You will bridge customers and internal teams to ensure smooth order execution, timely delivery, and high customer satisfaction.

The role requires experience in industrial sales, a customer-focused mindset, and the ability to operate in a fast-paced environment while coordinating with Production, Quality, Supply Chain, and

Qualifications

• Bachelor's degree in Marketing, Business Administration, International Trade, Chemical Engineering or related fields.
• 1–3 years of experience in industrial or B2B sales.
• English and Chinese proficiency is an added advantage for regional communication.

Responsibilities

• Drive sales strategies to meet monthly, quarterly, and annual targets.
• Identify and develop new business opportunities within Southeast Asia.
• Maintain strong customer relationships through regular visits and proactive communication.
• Coordinate with internal teams for order execution, delivery, and after-sales support.

Skills

Customer relationships

Sales skills

English & Chinese

Education

Bachelor's degree in Marketing/Business

Job description

About the Role

We are looking for a motivated and customer-focused Customer Service Engineer to join our growing team. In this role, you will be responsible for developing business opportunities and managing customer relationships.

You will act as a key bridge between customers and internal departments, ensuring smooth order execution, timely delivery, and excellent customer satisfaction.

If you have experience in industrial sales and enjoy working in a fast-paced environment, we would love to hear from you.

Key Responsibilities

Sales & Business Development

• Execute sales strategies to achieve monthly, quarterly, and annual sales targets.
• Identify and develop new business opportunities within Southeast Asia.
• Conduct regular customer visits and maintain strong customer relationships.
• Support market development activities and customer acquisition initiatives.

Customer Relationship Management

• Respond promptly to customer inquiries and requirements.
• Understand customer needs and provide suitable solutions.
• Collect customer feedback and coordinate internal resources to resolve issues.
• Assist customers throughout project execution, delivery, and after-sales support.

Order Management & Internal Coordination

• Follow up on customer orders from order receipt to final delivery.
• Coordinate with Production, Quality, Supply Chain, and Logistics teams to ensure timely execution.
• Manage sample requests and track customer feedback.
• Support customer audits and assist in handling customer complaints.
• Work closely with Finance to facilitate payment collection and account reconciliation when required.

Requirements:

• Bachelor's Degree in Marketing, Business Administration, International Trade, Chemical Engineering, or related disciplines.
• 1–3 years of experience in industrial or B2B sales.
• Experience in the chemical, lithium battery materials, energy storage, or related manufacturing industries will be an added advantage.
• Existing customer network within battery manufacturers or industrial sectors is highly desirable.
• Good command of English and Chinese proficiency is an added advantage to support communication with regional customers and headquarters.

What We Offer

We offer a competitive salary and benefits package, career growth opportunities, regional exposure across Southeast Asia, and a collaborative work environment that supports continuous learning and professional development. We provide a supportive, professional, and compliance-driven working environment.