Service Sales & Offering Manager, East Asia

Eaton Group; Selangor; On-site; MYR 180,000 - 260,000; Full time

Job summary

Eaton Group in Malaysia is seeking a Service Sales Offering Manager to drive profitable growth by developing and commercializing service offerings for power quality and distribution. This role links customer needs, market opportunities and the service organization across Malaysia, Thailand, Indonesia and Japan, delivering competitive, scalable solutions.

You will equip sales teams with value propositions, support lifecycle offerings, and push for renewals, upgrades and multi-year contracts while

Qualifications

• Bachelor’s degree in electrical engineering or related field.
• 7+ years in service sales, service marketing, product management, offering management or business development.
• 5+ years in team management.
• Experience in electrical power systems, switchgear, transformer, and power distribution.
• Proven track record developing and commercializing service offerings.

Responsibilities

• Develop and manage the service offering portfolio across the lifecycle.
• Create new service solutions based on customer requirements, market trends, and installed base.
• Develop offerings such as spare-parts support, upgrades, modernization, remote monitoring and lifecycle service agreements.
• Establish clear value propositions and competitive differentiation.
• Manage the offering lifecycle from development to retirement, ensuring viability and scalability.
• Collaborate with finance/ops to optimize costs and governance around pricing and discounts.
• Lead service sales to identify opportunities, prepare tools, and train teams.
• Drive renewals, upgrades, cross-selling and multi-year contract coverage.
• Communicate business value and support strategic customer engagements.
• Implement process-based QMS and foster continuous improvement in offerings.

Skills

Service sales

Business development

Offering management

Product management

Team management

Electrical power systems

Switchgear

Transformer

Power distribution

Commercializing service offerings

Education

Bachelor’s Degree in Electrical Engineering

Job description

The Service Sales Offering Manager is responsible for developing, managing and commercializing service offerings that drive profitable growth across the power quality and power distribution service business lines.

This role connects customer needs, market opportunities and the service business organization. The manager will develop competitive service solutions, equip sales teams with effective value propositions and support the conversion of service opportunities into long-term customer relationships and recurring revenue.

Covering Malaysia, Thailand, Indonesia and Japan

Job Responsibilities

• A. Develop and manage the service offering portfolio across the offering and customer lifecycle.
• B. Create new service solutions based on customer requirements, market trends and the company’s installed base.
• C. Develop offerings such as spare-parts support, equipment upgrades, modernization, remote monitoring and lifecycle service agreements.
• D. Establish clear value propositions and competitive differentiation.
• E. Manage the complete offering lifecycle, including development, launch, performance review, improvement and retirement.
• F. Ensure new offerings are operationally deliverable, commercially viable and scalable.

Sales Leadership & Business Growth

• A. Lead the service sales organization in identifying and developing service opportunities.
• B. Prepare sales tools, proposal templates, presentations, pricing guidelines, case studies and customer-facing materials.
• C. Conduct training for service sales teams on new offerings, value propositions and customer engagement.
• D. Work with service sales to increase service-contract penetration and expand the coverage of the installed base.
• E. Drive contract renewals, upgrades, cross-selling and conversion from transactional services to multi-year agreements.
• F. Support strategic customer engagements and communicate the business value of lifecycle services.
• A. Develop competitive and sustainable pricing models for service offerings.
• B. Work with finance and operations to understand labour, materials, logistics, subcontractor and overhead costs.
• C. Monitor offering service sales revenue, gross margin and contract profitability.
• D. Recommend pricing adjustments and productivity improvements.
• E. Maintain appropriate governance over discounts, commercial exceptions and non-standard service commitments.

Commitment to Quality Management System

• A. Implement the process approach and risk-based thinking
• B. Provide the necessary support to fully implement and sustain the QMS
• C. Communicating to the organization the importance of conforming to QMS requirements
• D. Ensuring the QMS meets its goals
• E. Engage, direct, and support individuals contributing to the QMS
• F. Create a culture of continuous improvement

Qualifications

• Bachelor’s Degree in Electrical Engineering
• At least 7 years of experience in service sales, service marketing, product management, offering management or business development
• At least 5 years’ experience in team management
• Experience in electrical power systems, switchgear, transformer, and power distribution
• Demonstrated experience developing and commercializing service offerings