End-User Tech Support Engineer - Windows & Devices

DFI Retail Group; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking an End User Support specialist to provide Level 1–2 troubleshooting and hands-on hardware/software support. You will assist with device setup, network basics, and asset/license management while ensuring a smooth end-user IT experience.

The role requires 2–4 years in tech support, strong Windows proficiency, and the ability to work independently. Travel may be necessary as part of duties.

Qualifications

• Diploma or degree in technology or related field.
• 2–4 years of tech operations or support experience.
• Strong Windows OS and end-user support skills.
• Basic networking, NAS, and backup knowledge.
• Experience in asset and license management.
• Experience in tech support/desktop support/end-user computing environment.
• Structured, responsible, and able to work independently.
• Own transportation and willing to travel when required.
• Proficient with AI tools and applying AI in professional contexts.

Responsibilities

• Provide Level 1 & Level 2 support for end-users (Windows, apps, printers, scanners).
• Provide day-to-day support for end-user devices (desktops, laptops, peripherals, mobile).
• Set up, install, relocate, troubleshoot hardware and cabling.
• Perform basic network troubleshooting (LAN/WiFi/VPN/Email).
• Manage tech asset inventory, tagging, lifecycle tracking.
• Conduct software installations, updates, and license audits.
• Administer backups, user access, and basic security.
• Set up systems for new joiners and manage accounts/email access.
• Resolve and track tickets within defined procedures and timelines.
• Support tech projects, vendors, access systems, and ad-hoc tasks.

Skills

Windows OS

End-user support

Hardware support

Networking basics

AI tool usage

Education

Diploma/Degree in Technology

Tools

NAS

VPN

Asset management software

License management tools

Job description

Jora Malaysia is seeking an End User Support specialist to provide Level 1–2 troubleshooting and hands-on hardware/software support. You will assist with device setup, network basics, and asset/license management while ensuring a smooth end-user IT experience.

The role requires 2–4 years in tech support, strong Windows proficiency, and the ability to work independently. Travel may be necessary as part of duties.