Desktop Support Engineer — End-User IT Champion

Teleperformance; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking an technically skilled IT professional to provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. You will troubleshoot hardware and software issues, maintain IT systems, manage user access, and deliver efficient technical solutions to support business operations.

The candidate should have a Diploma or Bachelor’s degree in IT/CS (or equivalent), 2–3 years in desktop support, strong Windows and Office knowledge, and good

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 2–3 years of experience in desktop support, IT helpdesk, or technical support roles.
• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting.
• Experience with user account management, Active Directory, and IT support tools is an advantage.
• Basic understanding of networking concepts including TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting.

Responsibilities

• Provide technical support and troubleshooting assistance for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and maintain operating systems, software applications, and hardware devices.
• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner.
• Perform user account setup, access management, and system configuration based on business requirements.
• Support IT onboarding and offboarding activities, including device setup, deployment, and recovery.
• Monitor and maintain desktop systems to ensure optimal performance, security, and reliability.
• Assist with software installation, updates, patches, and system upgrades.
• Troubleshoot basic network connectivity issues, including LAN, Wi‑Fi, and VPN-related problems.
• Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures.
• Collaborate with internal IT teams and external vendors to resolve complex technical issues.
• Provide guidance and technical support to end users to improve overall IT experience.

Skills

Windows OS

Microsoft Office

Hardware troubleshooting

Communication skills

Analytical problem-solving

Multi-tasking

Education

Diploma or Bachelor’s degree in IT/CS

Tools

Active Directory

Job description

Jora Malaysia is seeking an technically skilled IT professional to provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. You will troubleshoot hardware and software issues, maintain IT systems, manage user access, and deliver efficient technical solutions to support business operations.

The candidate should have a Diploma or Bachelor’s degree in IT/CS (or equivalent), 2–3 years in desktop support, strong Windows and Office knowledge, and good