End User Support Analyst

EQ Soft Sdn. Bhd; Johor Bahru; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking a customer service-oriented role based in Malaysia, Johor Bahru for full-time in-person work. The position involves assisting customers via phone and email, supporting the online booking tool, and coordinating with internal teams to resolve issues.

The ideal candidate will have a basic understanding of customer service, fluent English, and the ability to work in shifts. Fresh graduates with SPm or Diploma qualification are welcome to apply, and basic IT knowledge is

Qualifications

• Fresh graduates are welcome to apply.
• Basic knowledge of customer service.
• Willing and able to work in shifts.
• Minimum qualification of SPM or Diploma.
• Fluent in English (spoken and written).
• Basic IT knowledge.
• Able to work under pressure.
• Possess a good track record.

Responsibilities

• Responding to customer inquiries via phone and email in a timely and professional manner.
• Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.
• Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
• Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
• Providing training to customers as needed to ensure that they can effectively use our online booking tool.
• Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.

Skills

Customer service basics

English fluency

IT literacy

Ability to work under pressure

Good track record

Education

SPM or Diploma

Tools

Ticketing system

Online booking tool

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirements

• Fresh graduates are welcome to apply


• Basic knowledge of customer service


• Willing and able to work in shifts


• Minimum qualification of SPM or Diploma


• Fluent in English (spoken and written)


• Basic IT knowledge


• Able to work under pressure


• Possess a good track record

Key Responsibilities

• Responding to customer inquiries via phone and email in a timely and professional manner.


• Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.


• Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.


• Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.


• Providing training to customers as needed to ensure that they can effectively use our online booking tool.


• Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.

Job Type: Full-time

Work Location: In person