Customer Service

Superior Heavy Equipment Sdn Bhd; Johor; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

EPF

SOCSO

Job summary

Superior Heavy Equipment Sdn Bhd is seeking an entry-level client support/administrative assistant in Malaysia. You will respond to client inquiries in Mandarin, English, and Malay, and maintain records using Microsoft Word and Excel.

This role involves document management and general office duties to support daily operations. Fresh graduates or candidates with basic office exposure are encouraged to apply.

Qualifications

• Proficient in Microsoft Office and able to learn client support tools quickly.
• Strong interpersonal communication skills with a patient, solutions-oriented approach.
• Fresh graduates or entry-level candidates encouraged to apply.

Responsibilities

• Respond to client inquiries via phone, email, and messaging in Mandarin, English, and Malay.
• Accurately input client details and maintain records using Word and Excel.
• Prepare, process and organize daily business files and client records across physical and digital filing systems.
• Handle day-to-day administrative duties and provide support to the team as needed.

Skills

Microsoft Office

Client communication

Multilingual

Education

SPM or equivalent

Tools

Ticketing software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Language Proficiency: Fluent in written and spoken Mandarin, English, and Bahasa Melayu (essential for communicating directly with our Mandarin-speaking client base and internal team).

Education & Experience: SPM qualification or equivalent and above; fresh graduates or entry-level candidates with basic office exposure are encouraged to apply.

Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning client support tools or ticketing software.

Core Competencies: Strong interpersonal communication, active listening, and a patient, solutions-oriented attitude for handling client inquiries alongside routine administrative tracking.

Requirement

• Language Proficiency: Fluent in written and spoken Mandarin, English, and Bahasa Melayu (essential for communicating directly with our Mandarin-speaking client base and internal team).


• Education & Experience: SPM qualification or equivalent and above; fresh graduates or entry-level candidates with basic office exposure are encouraged to apply.


• Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning client support tools or ticketing software.


• Core Competencies: Strong interpersonal communication, active listening, and a patient, solutions-oriented attitude for handling client inquiries alongside routine administrative tracking.

Responsibility

• Client Support & Messaging: Respond to client inquiries via incoming phone calls, emails, and messaging platforms (such as WhatsApp) in Mandarin, English, and Malay.


• Data Entry & Record Keeping: Accurately input client details and update internal operational records using Microsoft Excel and Word.


• Document Management: Prepare, process, and organize everyday business files and client records across physical and digital filing systems.


• General Office Support: Handle day-to-day administrative duties, including mail sorting and providing operational assistance to the team as needed.

Benefits

• EPF


• SOCSO