Customer Success Specialist Support

AirSWIFT; Selangor; Hybrid; MYR 39,000 - 61,000; Part time

Job summary

AirSWIFT is seeking a Customer Success Specialist to support customer operations in a business services environment. You will handle inquiries across channels, assist with orders, coordinate with internal teams, and manage accounts and documentation in a fast-paced setting.

The role offers a contract basis with hybrid work in Subang Jaya/Sunway area, requiring a Diploma or Degree and good communication skills. Fresh graduates with a strong learning attitude are welcome to apply.

Qualifications

• Diploma, Degree or equivalent qualification.
• Experience in customer service, contact centre, BPO/shared services, operations or back-office support is an advantage.
• Fresh graduates with strong learning attitude may be considered.
• Good communication skills.
• Strong attention to detail and accuracy.
• Comfortable with repetitive and structured operational tasks.
• Reliable, disciplined and able to follow through on assigned work.
• Able to work in a fast-paced environment and seek clarification when needed.
• Proficient in Microsoft Office, especially Outlook and Excel.

Responsibilities

• Handle customer enquiries through email, phone and digital service channels.
• Support order placement, order amendments and delivery status updates.
• Coordinate with internal teams and service partners to resolve customer issues.
• Manage customer queries relating to accounts, payments, orders and documentation.
• Support dispute management, feedback, complaints and service recovery activities.
• Assist with online service support, user setup and basic system access enquiries.
• Track issues, follow up on open cases and ensure timely closure.
• Maintain accurate customer and account information in internal systems.

Skills

Good communication skills

Attention to detail

Reliability

Ability to work in a fast-paced env

Education

Diploma or Degree

Tools

Microsoft Office

Outlook

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

We are looking for a Customer Success Specialist to support customer operations for a business services environment.

Key Responsibilities

• Handle customer enquiries through email, phone and digital service channels.
• Support order placement, order amendments and delivery status updates.
• Coordinate with internal teams and service partners to resolve customer issues.
• Manage customer queries relating to accounts, payments, orders and documentation.
• Support dispute management, feedback, complaints and service recovery activities.
• Assist with online service support, user setup and basic system access enquiries.
• Track issues, follow up on open cases and ensure timely closure.
• Maintain accurate customer and account information in internal systems.

Requirements

• Diploma, Degree or equivalent qualification.
• Experience in customer service, contact centre, BPO/shared services, operations or back-office support is an advantage.
• Fresh graduates with strong learning attitude may be considered.
• Good communication skills.
• Strong attention to detail and accuracy.
• Comfortable with repetitive and structured operational tasks.
• Reliable, disciplined and able to follow through on assigned work.
• Able to work in a fast-paced environment and seek clarification when needed.
• Proficient in Microsoft Office, especially Outlook and Excel.

Role Details

• Contract role
• Monday to Friday, normal office hours
• Hybrid work arrangement
• Location: Subang Jaya / Sunway area
• Customer operations / order-to-cash support environment