IT Hardware Support Engineer – Onsite & Ticketing

Axiom Technologies; Malaysia; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading IT services provider in Malaysia seeks a Seat Engineer to provide first-level IT hardware support. This role involves assisting clients with technical queries, troubleshooting issues, and managing support tickets. Strong communication, problem-solving, and coordination skills are essential for ensuring customer satisfaction. The position requires a minimum of 2 years of experience in IT hardware support and knowledge of various server systems. Interested candidates should send their resumes to the provided application emails.

Qualifications

• Minimum 2 years in IT hardware support.
• Good communication skills.

Responsibilities

• Respond to customer technical queries related to IT hardware.
• Provide initial troubleshooting and diagnosis for reported issues.
• Ensure prompt and professional communication with customers.
• Log and maintain support tickets in the ticketing system.
• Accurately document issue details, troubleshooting steps, and resolutions.
• Dispatch service work orders to field engineers when required.
• Identify complex or critical issues and escalate to higher-level support teams.
• Coordinate with headquarters (HQ) technical teams for advanced troubleshooting.
• Track service requests and monitor progress until final resolution.
• Ensure updates are communicated to customers and internal teams.

Skills

Communication

Problem-solving

Coordination

Education

Computer Science

Networking

Electronics

Communication Engineering

Related technical field

Tools

HPE servers

Dell servers

Lenovo servers

Storage systems

Job description

A leading IT services provider in Malaysia seeks a Seat Engineer to provide first-level IT hardware support. This role involves assisting clients with technical queries, troubleshooting issues, and managing support tickets. Strong communication, problem-solving, and coordination skills are essential for ensuring customer satisfaction. The position requires a minimum of 2 years of experience in IT hardware support and knowledge of various server systems. Interested candidates should send their resumes to the provided application emails.