End-to-End Payment Operations Specialist

Doo Group; Kuala Lumpur; On-site; MYR 46,872 - 87,048; Full time

Job summary

Doo Group is seeking a Payment Operation professional to run payment operations end-to-end, covering deposits & withdrawals, PSP coordination, P2P/C2C settlement monitoring, reconciliation, and payment risk controls.

The role involves monitoring daily pay-in/payouts, performing reconciliations, tracking settlements, and supporting PSP communications. Relevant experience in fintech/payments and KYC/AML familiarity are highly desired; English and Mandarin proficiency is a plus.

Qualifications

• Diploma or higher in Finance, Business, IT.
• Experience in payment processing / fintech / crypto operations.
• Preferably from CFD/fintech/crypto with PSP, withdrawals, P2P/C2C, or reconciliation exposure.
• Familiarity with KYC/AML concepts and fraud prevention is a plus.
• English and Mandarin proficiency preferred.

Responsibilities

• Monitor daily pay-in and payout transactions.
• Perform basic reconciliation and flag discrepancies.
• Track settlements and follow up on delays.
• Support PSP communication for operational issues.
• Assist in onboarding/offboarding documentation.
• Prepare routine reports.
• Process and verify deposit and withdrawal requests with strong accuracy.
• Troubleshoot deposits (pending/failed) and coordinate resolution.
• Track and reconcile deposits, withdrawals, transfers to resolve mismatches.
• Handle client payment inquiries with clear guidance and case ownership.
• Review supporting evidence and elevate suspicious cases promptly.
• Coordinate escalations and incident resolution with PSPs and internal stakeholders.
• Monitor transactions for fraud indicators and compliance risks.
• Follow KYC/AML, data protection standards, and SOPs for escalation and reporting.
• Produce reports on payment trends, bottlenecks, and failure patterns.
• Support process improvements via automation/AI tools, workflow enhancements, and SOP refinement.

Skills

Analytical

Payment ops experience

KYC/AML knowledge

English proficiency

Mandarin proficiency

Education

Diploma or higher in Finance, Business, IT

Tools

PSP dashboards

Back-office systems

Ticketing tools

Job description

Doo Group is seeking a Payment Operation professional to run payment operations end-to-end, covering deposits & withdrawals, PSP coordination, P2P/C2C settlement monitoring, reconciliation, and payment risk controls.

The role involves monitoring daily pay-in/payouts, performing reconciliations, tracking settlements, and supporting PSP communications. Relevant experience in fintech/payments and KYC/AML familiarity are highly desired; English and Mandarin proficiency is a plus.