Head of Product Implementation & Onboarding

Tarro; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Tarro in Malaysia seeks a Product Implementation Manager to oversee onboarding and ongoing configuration of restaurant back-ends on Tarro’s platform. You will translate real-world operations into precise configurations, guide the onboarding of new restaurants, and support existing clients through product changes and issues.

This leadership role focuses on hands-on configuration, team management, and process optimization to ensure high live accuracy, customer satisfaction, and scalable workflows

Qualifications

• Bachelor’s degree in a technical or management-related field with strong analytical abilities.
• Proven experience in fast-paced startup environments and in leading teams.
• Extensive project management, process improvement, and product implementation experience.
• Excellent communication skills and the ability to operate in ambiguous settings.
• Ability to develop execution plans and drive cross-functional collaboration.

Responsibilities

• Lead a 40+ member Product Implementation team including specialists, team leads and managers.
• Design and implement metrics to improve quality, accuracy, and speed of product implementations.
• Develop strategies to boost customer experience, satisfaction, and retention.
• Collaborate with Product, Engineering, Voice Operations, Quality Control, and Recruitment teams to align goals.
• Rebuild and scale the Product Implementation function to ensure accurate configurations and successful onboarding.

Skills

Team leadership

Project management

Process improvement

Product implementation

Strategic thinking

Communication

Independent working

Organized

Leadership

Education

Bachelor’s degree in Industrial Engineering, Management, Management Engineering, Computer Science, Data Analytics, or related field

Master’s degree (a plus)

Job description

Tarro in Malaysia seeks a Product Implementation Manager to oversee onboarding and ongoing configuration of restaurant back-ends on Tarro’s platform. You will translate real-world operations into precise configurations, guide the onboarding of new restaurants, and support existing clients through product changes and issues.

This leadership role focuses on hands-on configuration, team management, and process optimization to ensure high live accuracy, customer satisfaction, and scalable workflows