Front Desk & Guest Experience Specialist

JLL; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

APM/JLL, Kuala Lumpur, seeks a Guest Services professional to lead front desk engagement and guest experiences at a premium office tower. You will register guests, respond to inquiries, and ensure smooth information flow to tenants and visitors.

Role requires shift work, weekends/public holidays off, and collaboration with the property team to maintain five-star guest service standards.

Qualifications

• At least 2–3 years’ experience in Hospitality, Facilities Management, Airline Industry or Customer Experience.
• Degree in hospitality or related field is preferred but not required.
• Must be fluent in English and local language with strong communication skills.

Responsibilities

• Welcome guests at front desk with personalized greetings where possible.
• Manage guest and VIP registrations and act as main front desk contact.
• Respond to guest requests with respect, urgency and discretion.
• Maintain cleanliness and presentation of common areas and provide local information.
• Coordinate with internal teams to ensure consistent service across the building.
• Handle guidance, enquiries and notifications to minimize disruption.
• Support workplace initiatives and communications campaigns when required.

Skills

Guest services

Front desk

Customer engagement

Communication

Microsoft Word & Excel

Multilingual ability

Problem solving

Education

Hospitality-related degree (preferred)

Tools

MS Office

Job description

APM/JLL, Kuala Lumpur, seeks a Guest Services professional to lead front desk engagement and guest experiences at a premium office tower. You will register guests, respond to inquiries, and ensure smooth information flow to tenants and visitors.

Role requires shift work, weekends/public holidays off, and collaboration with the property team to maintain five-star guest service standards.