Education Customer Support Specialist

Big Tooth School; George Town; Hybrid; MYR 24.000 - 36.000; Vollzeit

Zusammenfassung

Big Tooth EduGroup in Penang is seeking a friendly and proactive team member for online enquiry handling and customer support. You will respond to parent inquiries from Facebook and Instagram, communicate via WhatsApp to explain courses, and assess learning needs to tailor recommendations.

You will also arrange and remind parents about online trial classes, follow up after trials, and help with course enrollment while coordinating with teachers to align schedules.

Qualifikationen

• Excellent communication skills and ability to build rapport with parents.
• Patience and responsibility in handling inquiries.
• Willingness to proactively follow up with customers.
• Familiar with WhatsApp and online communication tools.

Aufgaben

• Handle inquiries from Facebook/Instagram parents.
• Communicate with parents via WhatsApp and introduce courses.
• Understand child learning needs and requirements.
• Arrange and remind parents of online trial classes.
• Follow up with parents after trials and assist with enrollment.
• Coordinate with teachers to schedule courses and manage workflows.

Kenntnisse

Communication

Parent relations

Proactive follow-up

Multitasking

Jobbeschreibung

Big Tooth EduGroup in Penang is seeking a friendly and proactive team member for online enquiry handling and customer support. You will respond to parent inquiries from Facebook and Instagram, communicate via WhatsApp to explain courses, and assess learning needs to tailor recommendations.

You will also arrange and remind parents about online trial classes, follow up after trials, and help with course enrollment while coordinating with teachers to align schedules.