Ecommerce Platform Operations

TOCLOVER TECHNOLOGY SDN BHD; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

TOCLOVER TECHNOLOGY SDN BHD is seeking an experienced E-Commerce Platform Operations professional to oversee our online store operations, ensuring a seamless and positive shopping experience. You will streamline processes, optimize order fulfillment, and enhance the customer journey across website and app.

The role involves collecting feedback from sellers and buyers, running campaigns, analyzing data to improve product metrics, and growing user lifetime value through refined operations.

Qualifications

• Bachelor's degree or above required.
• 1–5 years of experience in product operations.
• Experience independently managing product operations and understanding operations modules.
• Familiar with promotion methods such as ASO, SEO, SEM.

Responsibilities

• Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey.
• Collect and manage feedback from B-side sellers and C-side buyers and optimise the platform.
• Run marketing campaigns, email marketing, and daily push notifications to increase active users and conversions.
• Monitor competitors' platforms and publish new features on our platform.
• Evaluate promotional campaigns and adjust to maximize effectiveness.
• Manage customer accounts and provide support to maintain high user satisfaction.
• Analyze data to identify product issues and improve data metrics.
• Enhance user lifetime value through refined user operations.

Skills

Product operations

Data analysis

Growth strategy

User lifecycle

Cross-functional

Education

Bachelor's degree or above

Tools

ASO

SEO

SEM

Job description

Be at the forefront of managing our E-Commerce platform operations!

Join us as an E-Commerce Platform Operations and oversee our company's eCommerce operations, ensuring a seamless and positive customer purchasing experience. That involves streamlining processes, optimizing order fulfillment, and enhancing the customer journey in the ever-evolving world of online retail.

If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!

In this role, you will:

Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey

Need to collect and manage feedback from both B-side sellers and C-side buyers and optimise and iterate on the platform (both website and application）

Through holding marketing campaigns, email marketing, daily push, etc. to increase the volume of active users and user conversion rate.

Focus on competitors' platforms and summarise their new features, functions in time to publish them on our own platform.

Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.

Manage customer accounts and provide support, addressing issues or concerns to maintain high user satisfaction.

Responsible for data analysis, keenly identify product issues through data analysis, and continuously improve product data metrics.

Responsible for user operations, enhance user lifetime value through refined operations and extend the time users use the product.

Requirements:

Bachelor's degree or above, with 1-5 years of experience in product operations.

Have independently managed product operations and possess a systematic understanding of operations modules.

Familiar with promotion methods such as ASO, SEO, SEM, and have a mature user growth methodology.