Online Marketplace Operations Specialist

EPOS Pte. Ltd.; Kuala Lumpur; Vor Ort; MYR 60.000 - 100.000; Vollzeit

Zusammenfassung

EPOS Pte. Ltd. is seeking an Online Marketplace Operations Specialist to drive growth across Shopee, Lazada, TikTok Shop and other channels.

The role focuses on optimizing listings, pricing, promotions, and stock while leveraging AI tools to scale operations and improve efficiency. You will own performance metrics, build dashboards, and collaborate with supply chain, customer service, finance, marketing and product teams to ensure campaigns run smoothly and fulfilment readiness in a dynamic

Qualifikationen

• 3+ years experience in eCommerce / Marketplace Operations.
• Strong commercial mindset with proven sales growth.
• Data-driven and proficient in Excel and BI dashboards.
• Fast-moving, entrepreneurial mindset.
• Strong stakeholder management skills.

Aufgaben

• Own monthly revenue, traffic, conversion and profitability targets.
• Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.).
• Improve AOV, repeat purchase and category growth.
• Ensure accurate listings, pricing, promotions and stock availability.
• Manage platform health metrics, seller performance and customer ratings.
• Optimize store merchandising and product discoverability.
• Build daily / weekly dashboards for sales and channel performance.
• Analyse traffic sources, SKU movement, campaign ROI and competitor actions.
• Provide insights and action plans to management.
• Introduce AI tools to improve operations productivity.
• Automate reporting workflows and repetitive tasks.
• Implement AI chat support / content generation / forecasting where relevant.
• Work closely with supply chain, customer service, finance, marketing and product teams.
• Ensure smooth execution of campaigns and fulfilment readiness.

Kenntnisse

Marketplace operations

Data-driven decisions

Excel / BI dashboards

Campaign planning

Stakeholder management

Tools

Excel

BI dashboards

Jobbeschreibung

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for a highly driven Online Marketplace Operations Specialist to lead EPOS’s online commerce growth across marketplaces and digital channels. This role will own day-to-day performance of platforms such as Shopee, Lazada, TikTok Shop and future online channels, while leveraging AI tools and automation to scale operations efficiently.

The ideal candidate comes from strong marketplace backgrounds such as Shopee, Lazada, TikTok Shop, or fast-growing eCommerce brands.

Key Responsibilities

Commercial Growth & Performance

• Own monthly revenue, traffic, conversion and profitability targets across online channels
• Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
• Improve AOV, repeat purchase and category growth

Marketplace Operations

• Ensure accurate listings, pricing, promotions and stock availability
• Manage platform health metrics, seller performance and customer ratings
• Optimize store merchandising and product discoverability

Data & Reporting

• Build daily / weekly dashboards for sales and channel performance
• Analyse traffic sources, SKU movement, campaign ROI and competitor actions
• Provide insights and action plans to management

AI & Automation

• Introduce AI tools to improve operations productivity
• Automate reporting workflows and repetitive tasks
• Implement AI chat support / content generation / forecasting where relevant

Cross Functional Collaboration

• Work closely with supply chain, customer service, finance, marketing and product teams
• Ensure smooth execution of campaigns and fulfilment readiness

• 3+ years experience in eCommerce / Marketplace Operations
• Strong commercial mindset with proven sales growth track record
• Data-driven and comfortable with Excel / BI dashboards
• Fast-moving, entrepreneurial mindset
• Strong stakeholder management skills