E-commerce Operation Manager

Tec-Ad Limited; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Training & development

Flexible working hours

Performance incentives

Job summary

Tec-Do Limited in Bangsar, Kuala Lumpur is seeking an E-commerce Operation Manager to lead end-to-end online sales operations. The role blends digital marketing with operational excellence and requires strong leadership to drive customer-centric, efficient processes across all digital touchpoints.

You will manage inventory, listings, SEO, and data-driven improvements, while coordinating with suppliers, warehouse teams and marketing. A strategic, growth-focused mindset is essential.

Qualifications

• 3–5 years of experience in e-commerce operations or related role.
• Strong knowledge of e-commerce platforms, marketplaces, and digital channels.
• Ability to analyze data to drive business decisions.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily e-commerce platform operations including orders, inventory, and logistics.
• Manage product listings and ensure SEO compliance across channels.
• Monitor KPIs and identify opportunities to improve efficiency and costs.
• Collaborate with marketing to align promotions with capacity.
• Lead and mentor operations staff, reporting to senior management.

Skills

E-commerce operations

Inventory management

SEO for listings

Data analysis

Leadership

Education

Bachelor's degree

Tools

Google Analytics

Job description

About the role

We are seeking an E-commerce Operation Manager to join Tec-Do Limited in Bangsar, Kuala Lumpur on a full-time basis. This is a strategic role that sits at the intersection of digital marketing and operational excellence within our e-commerce business. As the E-commerce Operation Manager, you will be responsible for overseeing the end-to-end execution of our online sales operations, ensuring seamless customer experiences and driving operational efficiency across all digital touch points. This position is critical to achieving our business objectives and scaling our e-commerce capabilities in an increasingly competitive digital landscape.

Key responsibilities

• Oversee daily e-commerce platform operations, including inventory management, order fulfilment and logistics coordination
• Manage and optimise product listings, ensuring accuracy, consistency and SEO compliance across all digital channels
• Monitor key performance indicators (KPIs) and metrics to identify opportunities for operational improvement and cost optimisation
• Collaborate with the marketing team to align promotional campaigns with operational capacity and inventory availability
• Coordinate with suppliers, warehouse teams and delivery partners to ensure timely and accurate order processing
• Implement and maintain standard operating procedures (SOPs) for all e-commerce operations
• Analyse customer feedback and transaction data to identify pain points and implement solutions
• Manage technology systems and tools related to e-commerce platforms, payment gateways and analytics
• Lead and mentor operations staff, fostering a culture of continuous improvement and customer-centricity
• Prepare regular reports and presentations on operational performance for senior management

What we're looking for

• 3-5 years' experience in e-commerce operations, digital retail or a related operational management role
• Strong understanding of e-commerce platforms, marketplace management and digital sales channels
• Proficiency in data analysis tools and the ability to interpret metrics to drive business decisions
• Excellent knowledge of SEO best practices and product optimisation for online channels
• Strong organisational skills with the ability to manage multiple priorities and meet tight deadlines
• Proven leadership capabilities with experience managing and developing teams
• Excellent communication and stakeholder management skills
• Problem-solving mindset with a proactive approach to identifying and resolving operational challenges
• Familiarity with digital marketing principles and how they influence e-commerce operations
• Knowledge of customer service excellence and its impact on online sales performance
• Preferred: Experience with Google Analytics, marketing automation tools or CRM systems

What we offer

At Tec-Do Limited, we believe in investing in our people and fostering an environment where they can thrive both professionally and personally. We offer a competitive salary package commensurate with experience, opportunities for career development and professional growth within a dynamic digital marketing and e-commerce sector. Our workplace promotes work-life balance, with flexible working arrangements and a supportive team culture. We provide ongoing training and development opportunities to help you enhance your skills and stay current with industry trends. Additionally, we offer performance-based incentives, health and wellness benefits, and a collaborative work environment where your contributions are valued and recognised. As an equal opportunities employer, we welcome applications from candidates of all backgrounds and will make reasonable adjustments to support your success.

About us

Tec-Ad Limited is a forward-thinking digital marketing and e-commerce solutions company dedicated to helping businesses succeed in the online marketplace. With a focus on innovation, customer-centricity and operational excellence, we specialise in driving digital growth and revenue through strategic marketing initiatives and seamless e-commerce operations. Our team is passionate about leveraging technology and data-driven insights to deliver exceptional results for our clients and partners. Based in Bangsar, Kuala Lumpur, we are committed to building a workplace culture that values creativity, collaboration and continuous improvement. We pride ourselves on our ability to adapt to the rapidly evolving digital landscape and position our clients for sustainable success.