Ecommerce Platform Operations Lead

TOCLOVER TECHNOLOGY SDN BHD; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

TOCLOVER TECHNOLOGY SDN BHD is seeking an experienced E-Commerce Platform Operations professional to oversee our online store operations, ensuring a seamless and positive shopping experience. You will streamline processes, optimize order fulfillment, and enhance the customer journey across website and app.

The role involves collecting feedback from sellers and buyers, running campaigns, analyzing data to improve product metrics, and growing user lifetime value through refined operations.

Qualifications

• Bachelor's degree or above required.
• 1–5 years of experience in product operations.
• Experience independently managing product operations and understanding operations modules.
• Familiar with promotion methods such as ASO, SEO, SEM.

Responsibilities

• Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey.
• Collect and manage feedback from B-side sellers and C-side buyers and optimise the platform.
• Run marketing campaigns, email marketing, and daily push notifications to increase active users and conversions.
• Monitor competitors' platforms and publish new features on our platform.
• Evaluate promotional campaigns and adjust to maximize effectiveness.
• Manage customer accounts and provide support to maintain high user satisfaction.
• Analyze data to identify product issues and improve data metrics.
• Enhance user lifetime value through refined user operations.

Skills

Product operations

Data analysis

Growth strategy

User lifecycle

Cross-functional

Education

Bachelor's degree or above

Tools

ASO

SEO

SEM

Job description

TOCLOVER TECHNOLOGY SDN BHD is seeking an experienced E-Commerce Platform Operations professional to oversee our online store operations, ensuring a seamless and positive shopping experience. You will streamline processes, optimize order fulfillment, and enhance the customer journey across website and app.

The role involves collecting feedback from sellers and buyers, running campaigns, analyzing data to improve product metrics, and growing user lifetime value through refined operations.