E-Commerce Executive

NOVE (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Staff product perks

Job summary

NOVE (M) SDN. BHD. in Kuala Lumpur seeks an Ecommerce Executive to manage day-to-day online retail activities across multiple platforms and campaigns. You will maintain product listings, optimize content for SEO, and support marketing and CRM efforts to drive online sales.

Responsibilities include coordinating with warehousing for orders, tracking promotions, and analyzing key metrics to improve performance. A minimum of 2 years in ecommerce is preferred.

Qualifications

• Minimum 2 years of experience in ecommerce or online retail operations.
• Familiarity with Shopify, Lazada, Shopee and TikTok ads.
• Knowledge of SEO, digital marketing and promotions.
• Detail-oriented, organized and proactive with good communication.
• Able to coordinate across teams including marketing and warehouse.

Responsibilities

• Upload and manage product listings with accurate pricing and descriptions.
• Plan, execute and monitor campaigns and promotions across platforms.
• Support CRM/EDM campaigns and customer engagement activities.
• Monitor orders, manage fulfillment with warehouse/3PL, and handle returns.
• Track daily sales, analytics and key performance indicators.

Skills

Ecommerce ops

SEO knowledge

Campaign planning

Analytics

Communication

Tools

Shopify

Lazada

Shopee

TikTok Ads

CRM/EDM Tools

Job description

To manage day-to-day execution of ecommerce activities across assigned online platforms, ensuring accurate product listings, campaign planning & analysis, smooth order fulfillment, and effective digital marketing support planning. The Ecommerce Executive helps drive online sales growth by maintaining the store’s marketing excellence and operational.

Key Responsibilities:

Product & Content Management

• Upload and manage product listings (images, descriptions, pricing, attributes) to all online platforms.
• Ensure product information is accurate and optimized for SEO.
• Coordinate product photography, creatives, and banner updates for business-as-usual (BAU) and campaigns.
• Regularly monitor and update promotions, campaigns, and seasonal sales.
• Monitor daily orders and ensure timely dispatch.
• Coordinate with warehouse/fulfillment team or 3PL for order fulfillment accuracy within SLA timeframe.
• Track deliveries, handle cancellations, and assist with returns/refunds.
• Maintain stock updates to prevent underselling/overselling/over-stock up/out-of-stock issues.

Marketing & Campaign Support

• Assist in executing online promotions, discounts, bundle offers, gift-with-purchase, etc.
• Support digital marketing efforts (Sponsored Solution, Google, Meta, TikTok ads, marketplaces).
• To manage CRM/EDM/email campaigns and customer engagement activities.
• Monitor social media content scheduling and influencer collaborations.

Customer Service Support

• Timely handle all online platform customer inquiries.
• Resolve issues related to orders, products, and deliveries.
• Escalate complex issues to team manager.

Reporting & Analytics

• Track daily sales progress, traffic, and customer feedback.
• Assist in preparing weekly/monthly sales and inventory reports.
• Monitor and analyze key metrics like traffic, visitor, click-through-rate, conversion rate, cart abandonment, best-selling SKUs and all key metrics performance.

Key Skills & Experience Requirements:

• Minimum 2 years of experience in ecommerce, or similar online retail operations experience.
• Knowledge of ecommerce platforms (Shopify, Lazada, Shopee, TikTok, Third Party system, etc.).
• Basic in-platform and external platform digital marketing understanding (SEO, paid ads, social media).
• Detail-oriented, organized, and proactive.
• Good communication skills for coordination across teams.

KPIs (Performance Indicators):

• Accuracy of product listings and promotions.
• Sales growth contribution through campaigns.
• Reduction of customer complaints/issues.
• Quality and timeliness of reporting.

What We Offer:

• Opportunity to work with a global lifestyle tech brand.
• Dynamic and collaborative team culture.
• Career growth opportunities within marketing & brand management.
• Competitive salary and staffproductperks.