Ecommerce Growth & Operations Executive

Heaven's Gift Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

Heaven's Gift Sdn Bhd is seeking an Ecommerce Operation Executive in Petaling Jaya, Selangor, to drive ecommerce growth and optimise online channel performance. You will work closely with Sales, Marketing, and Logistics to optimise customer experience and revenue.

The role focuses on managing daily operations, identifying new business opportunities, and executing campaigns to increase traffic and conversions in a fast-paced retail environment.

Qualifications

• Experience in ecommerce operations or online sales within a fast-paced retail/ecommerce environment.
• Ability to interpret sales data and extract actionable insights.
• Familiarity with ecommerce platforms, marketplace management, and online sales workflows.

Responsibilities

• Manage daily ecommerce operations including inventory, orders, and fulfilment coordination.
• Monitor platform performance and identify opportunities for improvements and system optimisations.
• Develop strategies to drive new business through online channels and identify growth opportunities.
• Execute promotional campaigns and sales initiatives to drive traffic and conversions.
• Analyse sales data and customer behaviour to inform business development and operations.
• Handle order fulfilment and logistics to ensure smooth ecommerce operations.
• Optimise product listings, pricing, and online merchandising; update SKUs, images, videos, and descriptions.
• Generate reports on ecommerce metrics, business development progress, and operation performance.

Skills

Ecommerce operations

Online sales

New business development

Data analysis

MS Office

CRM tools

Project management

Education

Diploma or degree in Business/Marketing

Tools

CRM software

BI tools

SEO tools

Job description

Heaven's Gift Sdn Bhd is seeking an Ecommerce Operation Executive in Petaling Jaya, Selangor, to drive ecommerce growth and optimise online channel performance. You will work closely with Sales, Marketing, and Logistics to optimise customer experience and revenue.

The role focuses on managing daily operations, identifying new business opportunities, and executing campaigns to increase traffic and conversions in a fast-paced retail environment.