E-Learning Specialist

Shangri-La Group; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Job summary

Shangri-La Group Malaysia seeks a Digital Learning Content Designer to develop accurate, engaging and professional digital learning products covering diverse subjects and regions for customer service and hotel reservations. You will create high‑quality learning content aligned with Shangri-La brand guidelines, blending 2D assets, animation, and infographics in a fast‑paced environment.

Key requirements include 2+ years in a digital/media or graphics role, strong Illustrator/Photoshop skills, and

Qualifications

• Bachelor’s degree or relevant experience in digital/media or graphics.

Responsibilities

• Develop and/or curate educational content across formats (2D assets, animation, infographics).
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Skills

Creative design

Attention to detail

Clear English communication

Adaptability to new tech

Brand and style adherence

Collaborative work style

Constructive feedback

Learning analytics mindset

Education

Bachelor's degree

Tools

Articulate 360

Rise 360

Adobe Illustrator

Adobe Photoshop

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The role holder is to develop accurate, engaging and professional-looking digital learning products, covering a wide variety of subject areas and regions connected to customer service and hotel reservations.

You will produce high-quality digital learning products, which are in line with industry standards, best practices, and in adherence to our Shangri-la brand/style guidelines and specifications. This requires a high level of creative and technical skill, with a desire to create best-in-class digital learning/motion graphics content in a fast-paced, project-focused environment.

Job Responsibilities:

• Develop and/or curate educational content across a variety of formats (incorporating 2D assets, animation, and infographics).
• Collaborate with designers to interpret, often complex, instructional design notes and concepts into effective and engaging training products.
• Mastery in Articulate 360 and Rise 360 Software are MANDATORY.
• Edit and combine voiceover content and other audio-related tasks.
• Test solutions in associated platform(s), iterating and re-developing to ensure they are fit for purpose and work as intended.
• Effectively communicate with team lead, learning experts and Subject Matter Experts (SMEs) to translate design notes and concepts into high-quality digital learning assets.
• Maintain a highly organised approach to work and workflow, including file management and version control.
• Maintain motivation to develop personal knowledge and skills in the area of motion graphics for online learning.

Job Requirements:

Required:

• Bachelor’s degree (or relevant experience) in related discipline.
• 2 years+ of experience of working within a digital/media or graphics role.
• High level of competence with Adobe Illustrator and Photoshop.
• Technical knowledge of producing e-learning/motion graphics via industry-standard digital learning authoring tools (Rise 360, Articulate 360, etc.).
• Highly creative with a keen eye for design, and ability to work to brand/house styles.
• Collaborative working style with good interpersonal skills and desire to share knowledge with, and learn from, peers.
• Comfortable receiving and applying constructive feedback.
• Comfortable working on rapidly developing platforms: the ability to learn a new technology platform and adapt to ongoing updates/functionality.
• Good written and oral English, with high level of attention to detail.
• Having the theoretical and practical understanding of producing educational, transformative, empowering content is a plus.
• Knowledge of gamification techniques to make learning interactive and enjoyable.
• Expertise in creating innovative and engaging course content that aligns with learning objectives and outcomes.
• Employ data and analytics to inform and refine learning experience.