E-Learning Specialist

Shangri-La Shared Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Shangri-la Group is seeking a digital learning content developer to create accurate, engaging and professional learning products across regions related to customer service and hotel reservations. You will produce high-quality learning content aligned with Shangri-la brand guidelines, combining creative and technical skills in a fast-paced, project-focused environment.

The role requires mastery of Articulate 360 and Rise 360, plus strong Illustrator and Photoshop skills, and a Bachelor's degree

Qualifications

• Bachelor's degree or related experience in digital/media or graphics.
• 2+ years of experience in a digital/media or graphics role.
• Strong written and spoken English with attention to detail.
• Creative with ability to work to Shangri-La brand/style guidelines.

Responsibilities

• Develop and/or curate educational content across formats (2D assets, animation, infographics).
• Collaborate with designers to translate complex instructional notes into engaging training products.
• Edit and combine voiceover content and audio tasks.
• Test solutions and iterate to ensure fit for purpose.

Education

Bachelor's degree

Tools

Articulate 360

Rise 360

Adobe Illustrator

Adobe Photoshop

Job description

The role holder is to develop accurate, engaging and professional-looking digital learning products, covering a wide variety of subject areas and regions connected to customer service and hotel reservations.

You will produce high-quality digital learning products, which are in line with industry standards, best practices, and in adherence to our Shangri-la brand/style guidelines and specifications. This requires a high level of creative and technical skill, with a desire to create best-in-class digital learning/motion graphics content in a fast-paced, project-focused environment.

Job Responsibilities:

Develop and/or curate educational content across a variety of formats (incorporating 2D assets, animation, and infographics).

Collaborate with designers to interpret, often complex, instructional design notes and concepts into effective and engaging training products.

Mastery in Articulate 360 and Rise 360 Software are MANDATORY.

Edit and combine voiceover content and other audio-related tasks.

Test solutions in associated platform(s), iterating and re-developing to ensure they are fit for purpose and work as intended.

Effectively communicate with team lead, learning experts and Subject Matter Experts (SMEs) to translate design notes and concepts into high-quality digital learning assets.

Maintain a highly organised approach to work and workflow, including file management and version control.

Maintain motivation to develop personal knowledge and skills in the area of motion graphics for online learning.

Job Requirements:

Required:

Bachelor's degree (or relevant experience) in related discipline.

2 years+ of experience of working within a digital/media or graphics role.

High level of competence with Adobe Illustrator and Photoshop.

Technical knowledge of producing e-learning/motion graphics via industry-standard digital learning authoring tools (Rise 360, Articulate 360, etc.).

Highly creative with a keen eye for design, and ability to work to brand/house styles.

Collaborative working style with good interpersonal skills and desire to share knowledge with, and learn from, peers.

Comfortable receiving and applying constructive feedback.

Comfortable working on rapidly developing platforms: the ability to learn a new technology platform and adapt to ongoing updates/functionality.

Good written and oral English, with high level of attention to detail.

Having the theoretical and practical understanding of producing educational, transformative, empowering content is a plus.

Knowledge of gamification techniques to make learning interactive and enjoyable.

Expertise in creating innovative and engaging course content that aligns with learning objectives and outcomes.

Employ data and analytics to inform and refine learning experience.

At Shangri-la Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-la Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.