E-commerce Order Orchestrator

Castlery; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Job summary

Castlery, Malaysia-based furniture brand, is seeking an Order Management Specialist to join our E-commerce team. You will ensure accurate and timely order processing, coordinate with 3PL, and drive operational excellence using our systems.

The role emphasizes improving logistics performance, monitoring KPIs, and providing clear guidance to delivery partners. Fluent English and strong MS Excel skills are required.

Qualifications

• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills.
• Knowledge of ERP and e-commerce background is a plus.

Responsibilities

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
• Monitor, supervise and execute order management system.
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
• Answer customer inquiries and facilitate order change requests.
• Monitor, report and improve logistics KPIs.
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
• Provide direct input into the existing user tools and make recommendations for process.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

Job description

Castlery, Malaysia-based furniture brand, is seeking an Order Management Specialist to join our E-commerce team. You will ensure accurate and timely order processing, coordinate with 3PL, and drive operational excellence using our systems.

The role emphasizes improving logistics performance, monitoring KPIs, and providing clear guidance to delivery partners. Fluent English and strong MS Excel skills are required.