Order Management Specialist

Castlery; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Job summary

Castlery, Malaysia-based furniture brand, is seeking an Order Management Specialist to join our E-commerce team. You will ensure accurate and timely order processing, coordinate with 3PL, and drive operational excellence using our systems.

The role emphasizes improving logistics performance, monitoring KPIs, and providing clear guidance to delivery partners. Fluent English and strong MS Excel skills are required.

Qualifications

• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills.
• Knowledge of ERP and e-commerce background is a plus.

Responsibilities

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
• Monitor, supervise and execute order management system.
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
• Answer customer inquiries and facilitate order change requests.
• Monitor, report and improve logistics KPIs.
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
• Provide direct input into the existing user tools and make recommendations for process.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

Job description

We're rethinking homes for how people really live, and we're looking for a Order Management Specialist to join our E-commerce team to help shape the future of living—one thoughtful detail at a time.

Success in this role means consistently delivering accurate and timely order management while leveraging Odoo and WMS to drive operational excellence and continuously improve logistics performance.

What you’ll be doing:

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
• Monitor, supervise and execute order management system.
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
• Answer customer inquiries and facilitate order change requests.
• Monitor, report and improve logistics KPIs.
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
• Provide direct input into the existing user tools and make recommendations for process.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

What you’ll need to succeed:

• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills
• Knowledge of ERP and e-commerce background is a plus.

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.