Executive Admin & Operations Specialist

Storii Group; Seri Kembangan; On-site; MYR 39,060 - 58,032; Full time

Job summary

Storii Group in Malaysia is seeking an organized Admin Executive - Order Processing to manage daily e-commerce orders, data entry, and documentation. You will liaise with customers and internal teams to ensure accurate processing and timely delivery.

You will coordinate with warehouses, 3PLs, and finance to prepare DOs, invoices, CNs, and ensure records are updated. The role requires attention to detail and cross-functional collaboration in a fast-paced environment.

Responsibilities

• Process daily e-commerce orders from online platforms and websites.
• Perform data entry and system updates for all customer orders.
• Update order status, tracking numbers, delivery progress, and shipment information accurately.
• Monitor and manage operational emails when necessary.
• Prepare Delivery Orders (DO), invoices, and Credit Notes (CN) accurately and in a timely manner.
• Communicate with customers or internal stakeholders for order clarification when necessary.
• Process and manage incoming online and offline orders accurately and efficiently.
• Prepare picking lists, and packing lists for order fulfilment.
• Perform picking, packing, labelling, and loading activities to ensure accurate and timely order dispatch if necessary.
• Support fulfilment operations during peak periods and high-volume order days.
• Coordinate and monitor stock movement for inbound, outbound, transfers, returns, and adjustments.
• Support monthly inventory closing, stock reconciliation, and inventory accuracy activities.
• Assist in periodic stock counts and inventory verification exercises.
• Coordinate with Third Party Logistics (3PL) providers on parcel collection, shipment arrangements, and delivery scheduling.
• Arrange domestic deliveries and coordinate pick-up and drop-off activities with logistics partners.
• Liaise closely with warehouse and logistics teams to ensure smooth order fulfilment and delivery operations.
• Monitor delivery status and assist in resolving delivery-related issues when required.
• Maintain accurate filing and documentation for Delivery Orders (DO), invoices, picking lists, packing lists, and related operational records.
• Process customer Credit Notes and related operational documentation accurately.
• Prepare and hand over completed delivery documents to the Accounts Department for processing.
• Ensure operational records and system data are updated promptly and accurately.
• Work closely with warehouse, logistics, sales, customer service, and related departments to support operational efficiency.
• Coordinate return, exchange, resend, and order issue resolutions with relevant departments.
• Support continuous improvement initiatives to enhance fulfilment workflow and operational processes.
• Coordinate and support intercompany billing by preparing the necessary operational documents.

Job description

Storii Group in Malaysia is seeking an organized Admin Executive - Order Processing to manage daily e-commerce orders, data entry, and documentation. You will liaise with customers and internal teams to ensure accurate processing and timely delivery.

You will coordinate with warehouses, 3PLs, and finance to prepare DOs, invoices, CNs, and ensure records are updated. The role requires attention to detail and cross-functional collaboration in a fast-paced environment.