E-Commerce Ops Lead (WooCommerce & Marketplaces)

SNF Cake Ingredients Sdn Bhd; Alor Setar; Vor Ort; MYR 45.000 - 78.000; Vollzeit

Zusammenfassung

SNF Cake Ingredients Sdn Bhd is seeking an E-Commerce Admin based in Alor Setar, Kedah, Malaysia to manage daily platform operations, process orders, coordinate deliveries and provide customer support.

You will prioritize WooCommerce workflows, ensure accuracy across platforms, and work closely with warehouse and logistics teams to enable timely fulfillment. Proficiency in Excel and attention to detail are essential.

Qualifikationen

• Experience in e-commerce administration or order processing.
• Proficient with WooCommerce backend workflows.
• Strong communication and problem-solving skills.
• Proficient in Excel or Google Sheets for data management.

Aufgaben

• Manage daily backend operations on WooCommerce, TikTok Shop, Lazada, and Shopee.
• Update product information, prices, and promotional settings to ensure accuracy across all platforms.
• Arrange order shipments and prepare shipping labels and dispatch documents.
• Coordinate with the warehouse and logistics providers, monitor delivery progress, and resolve shipping issues.
• Respond to customer enquiries regarding products, orders, and deliveries.
• Follow up on after-sales issues, returns, exchanges, and refund requests in accordance with company and platform procedures.
• Verify order details, payment status, product quantities, and delivery information.
• Follow orders through from receipt to dispatch, addressing cancellations, incorrect information, and stock shortages promptly.
• Maintain accurate order records and ensure timely processing.
• Assist with product listings, delisting, and product information updates.
• Coordinate with relevant departments to verify stock availability and update platform inventory levels.
• Compile daily order and sales data and assist with basic reporting.
• Work closely with multiple departments to manage complex workflows and resolve operational issues.

Kenntnisse

e-commerce administration

order processing

customer service

WooCommerce

Excel

Tools

WooCommerce

TikTok Shop

Lazada

Shopee

Excel

Jobbeschreibung

SNF Cake Ingredients Sdn Bhd is seeking an E-Commerce Admin based in Alor Setar, Kedah, Malaysia to manage daily platform operations, process orders, coordinate deliveries and provide customer support.

You will prioritize WooCommerce workflows, ensure accuracy across platforms, and work closely with warehouse and logistics teams to enable timely fulfillment. Proficiency in Excel and attention to detail are essential.