Digital Marketing/ E- Commerce Specialist

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Putrajaya; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

5 days work week

Nice working environment

Opportunities for Career Growth

Job summary

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd client in Malaysia is seeking a Digital Marketing/ E- Commerce Specialist to support front-end e-commerce operations and enhance the online shopping experience. Based in Putrajaya, the role involves coordinating with internal teams to respond to customer inquiries across digital channels, drive sales growth, and maintain consistent brand messaging.

The position offers a five-day work week and a nice working environment with opportunities for

Responsibilities

• Respond to customer inquiries across online platforms (website chat, email, marketplace messaging, social media).
• Provide accurate information regarding products, pricing, promotions, delivery status, and return policies.
• Assist customers with order placement, payment issues, and general shopping support.
• Monitor and manage customer feedback, complaints, and reviews to ensure timely resolution.
• Coordinate with warehouse, logistics, and customer care teams to resolve order or delivery issues.
• Support the execution of online sales campaigns and promotions by updating front-end content and communicating promotional details to customers.
• Monitor customer experience and identify opportunities to improve website usability and service quality.
• Assist in tracking customer inquiries trends and reporting insights to improve operational efficiency.
• Ensure consistent brand communication across all customer touchpoints.
• Assist superior with ad-hoc tasks related to improving customer satisfaction, sales performance, and website engagement.

Job description

Digital Marketing/ E- Commerce Specialist

• 5 days' work week
• Nice working environment
• Opportunities for Career Growth

Company Overview:

Our client is in industrial supplies sector with more than 20 sales offices all over Malaysia.

Job Description:

Responsible for supporting front-end e-commerce operations, ensuring smooth customer interaction across digital platforms. This role plays a key part in managing customer inquiries, enhancing the online shopping experience, and supporting sales growth through effective communication and coordination with internal teams.

Key Responsibilities

• Respond to customer inquiries across online platforms (website chat, email, marketplace messaging, social media).
• Provide accurate information regarding products, pricing, promotions, delivery status, and return policies.
• Assist customers with order placement, payment issues, and general shopping support.
• Monitor and manage customer feedback, complaints, and reviews to ensure timely resolution.
• Coordinate with warehouse, logistics, and customer care teams to resolve order or delivery issues.
• Support the execution of online sales campaigns and promotions by updating front-end content and communicating promotional details to customers.
• Monitor customer experience and identify opportunities to improve website usability and service quality.
• Assist in tracking customer inquiries trends and reporting insights to improve operational efficiency.
• Ensure consistent brand communication across all customer touchpoints.
• Assist superior with ad-hoc tasks related to improving customer satisfaction, sales performance, and website engagement.