E-Commerce Operations Coordinator

Carlo Rino Group Berhad; Kuala Lumpur; Presencial; MYR 65.000 - 95.000; Jornada completa

Descripción de la vacante

Carlo Rino Group Berhad is seeking an organized E-commerce Platform & Store Operations coordinator to manage daily operations across online marketplaces. You’ll ensure accurate product information, monitor store health, and respond to customer inquiries via live chat to drive timely resolutions.

The role also covers order fulfilment, inventory coordination, and support for campaigns and promotions. The ideal candidate will hold a Diploma or Degree in a related field, have 1–3 years of e-commerce

Formación

• Diploma or degree in Business Administration, E-Commerce, Marketing, Retail Management or related field.
• Minimum 1–3 years of relevant experience in e-commerce, customer service, retail operations or sales administration.
• Good communication, coordination and organisational skills with good attention to detail.
• Proficient in English, Chinese and Bahasa Malaysia.
• Experience with Shopee, Lazada, TikTok or other e-commerce platforms will be an added advantage.

Responsabilidades

• Manage and coordinate the day-to-day operations of e-commerce platforms and online marketplaces.
• Ensure product information and promotional mechanics are accurate and updated.
• Monitor store health, product availability and platform operational issues.
• Provide support on customer enquiries via Live Chat and other applicable e-commerce channels.
• Follow up on customer issues and ensure timely resolution with the respective departments.
• Monitor the end-to-end order process from order placement and payment through fulfilment and delivery.
• Coordinate with relevant teams to ensure orders are processed and dispatched within the required timeline.
• Monitor pending, cancelled, failed, delayed and returned orders.
• Follow up on fulfilment and delivery issues with courier and logistics providers.
• Monitor order fulfilment performance and escalates recurring operational issues.
• Ensure e-commerce orders are processed accurately and in accordance with marketplace requirements.
• Monitor major e-commerce campaigns and promotional activities and coordinate related pricing and stock requirements with departments.

Conocimientos

Communication skills

Coordination

Organisational skills

Attention to detail

Multilingual English/Chinese/BM

Educación

Diploma or Degree in Business Administration / E-Commerce / Marketing

Herramientas

Shopee

Lazada

TikTok Shop

Descripción del empleo

E-Commerce Platform & Store Operations

• Manage and coordinate the day-to-day operations of e-commerce platforms and online marketplaces
• Ensure product information and promotional mechanics are accurate and updated
• Monitor store health, product availability and platform operational issues
• Provide support on customer enquiries via Live Chat and other applicable e-commerce channels
• Follow up on customer issues and ensure timely resolution with the respective departments

Order, Fulfilment & Inventory Coordination

• Monitor the end-to-end order process from order placement and payment through fulfilment and delivery
• Coordinate with relevant teams to ensure orders are processed and dispatched within the required timeline
• Monitor pending, cancelled, failed, delayed and returned orders
• Follow up on fulfilment and delivery issues with courier and logistics providers
• Monitor order fulfilment performance and escalates recurring operational issues
• Ensure e-commerce orders are processed accurately and in accordance with marketplace requirements

Marketplace Campaign & Promotion Support

• Support major e-commerce campaigns and promotional activities when required
• Coordinate with relevant departments on campaign products pricing, promotional details and stock requirements for product launches and promotional activities within the required timeline
• Coordinate with Marketing department on campaign visuals, banners and content
• Monitor campaign execution and follow up on operational issues during promotional periods

Reports & Data Management

• Compile relevant data and information to prepare e-commerce reports
• Monitor relevant e-commerce performance indicators and highlight significant issues or trends
• Support monthly e-commerce closing, reconciliation and transaction discrepancies
• Maintain relevant transaction and adjustment records accurately and within the required timeline

Job Requirements

Diploma or Degree in Business Administration, E-Commerce, Marketing, Retail Management, Customer Service or any other related field

Minimum 1-3 years of relevant experience in e-commerce, customer service, retail operations or sales administration

Good communication, coordination and organisational skills with good attention to detail

Proficient in English, Chinese and Bahasa Malaysia

Experience with Shopee, Lazada, TikTok or other e-commerce platforms will be an added advantage

Our Company was incorporated in Malaysia under the Companies Act 1965 as a private limited company on 23 November 2009 under the name CRG Incorporated Sdn Bhd. On 13 August 2018, our Company was converted into a public limited company and assumed our present name. Listed on the LEAP Market of Bursa Malaysia Securities Berhad on 28 November 2018. Subsequently renamed as Carlo Rino Group Berhad on 23 December 2022.