E-Commerce & Market Place Support - (Hybrid) - Masai, Johor - Immediate Hiring!

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Johor Bahru; Hybride; MYR 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Masai is looking for an E-Commerce & Marketplace Executive to manage day-to-day operations across Shopee, Lazada, TikTok Shop and Brand E-Shop. You will ensure accurate product listings, pricing, and campaigns while coordinating the customer journey from order placement to delivery and installation.

The role requires coordination with internal teams, strong attention to detail, and ability to handle multiple campaigns in a fast-paced environment.

Qualifications

• Diploma or Bachelor's degree in E-Commerce, Marketing, Business, Digital Marketing or related fields.
• Experience in e-commerce, marketplace operations, digital commerce or online retail.
• Familiar with Shopee, Lazada, TikTok Shop or Brand.com.
• Experience supporting e-commerce campaigns, promotions and marketplace activities is advantageous.
• Strong coordination with multiple departments and external parties.

Responsabilités

• Support daily e-commerce operations across Shopee, Lazada, TikTok Shop and Brand E-Shop.
• Ensure listings, pricing and content are accurate and up to date.
• Coordinate with warehouse, logistics and customer service for smooth order fulfilment.
• Assist in planning and executing campaigns and promotional offers.
• Collaborate with Marketing, Sales and external partners to meet targets.

Connaissances

Coordination

Communication

Detail-oriented

Problem solving

Formation

Bachelor's degree in E-Commerce/Marketing/Business

Diploma in Marketing or related field

Outils

Excel

Description du poste

E-Commerce & Market Place Support - (Hybrid) - Masai, Johor - Immediate Hiring!

Job Title: E-Commerce & Marketplace Executive

Job Description

We are looking for an E-Commerce & Marketplace Executive to support the day-to-day operations and commercial activities across major e-commerce platforms including Shopee, Lazada, TikTok Shop and the company's Brand E-Shop.

You will play an important role in ensuring that products, pricing, promotions and campaigns are accurately executed across all online platforms, while also coordinating the customer journey from order placement through delivery and installation.

Key Responsibilities:

E-Commerce & Marketplace Operations

• Support the daily operations and execution of e-commerce activities across Shopee, Lazada, TikTok Shop and Brand E-Shop.
• Ensure product listings, pricing, promotions, product information and content are accurate and up to date across all platforms.
• Monitor orders and coordinate with relevant internal teams to ensure smooth order fulfilment.
• Coordinate with warehouse, logistics, customer service and installation teams to ensure customers receive their orders smoothly from order placement to delivery and installation.
• Assist in resolving marketplace and order-related issues in a timely manner.

Campaign Planning & Execution

• Assist in planning and executing monthly, seasonal and mega e-commerce campaigns such as 9.9, 10.10, 11.11, 12.12, Payday and festive campaigns.
• Support the development of campaign mechanics, promotional offers, product bundles, vouchers and discounts based on business and sales objectives.
• Coordinate with internal teams and external vendors to ensure all campaign requirements are ready before launch.
• Ensure campaigns are set up accurately and launched according to the agreed timeline.
• Conduct checks before and during campaigns to ensure pricing, promotions, product content and campaign mechanics are correctly reflected across all platforms.

Commercial Support

• Support the team in developing promotions and bundle offers to drive online sales and overall e-commerce performance.
• Monitor campaign and platform performance and assist in preparing reports and analysis.
• Work closely with the team to identify opportunities to improve sales, conversion and customer experience.
• Ensure all promotional activities are aligned with sales targets and commercial objectives.

Stakeholder Coordination

• Work closely with Marketing, Sales, Warehouse, Logistics, Customer Service, Finance and other internal teams.
• Coordinate with marketplace platforms, agencies, vendors and other external partners when required.
• Follow up closely with stakeholders to ensure tasks are completed accurately and within deadlines.

What We're Looking For

• Diploma or Bachelor's Degree in E-Commerce, Marketing, Business, Digital Marketing or related fields.
• Experience in e-commerce, marketplace operations, digital commerce, online retail or related areas.
• Familiar with platforms such as Shopee, Lazada, TikTok Shop and/or Brand.com.
• Experience supporting e-commerce campaigns, promotions and marketplace activities is an advantage.
• Strong coordination and follow-up skills, with the ability to work with multiple departments and external parties.
• Good attention to detail, especially when handling pricing, promotions, product information and campaign setup.
• Able to work in a fast-paced environment and manage multiple campaigns/tasks simultaneously.
• Good communication, organisational and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel.

Why This Role?

This is a good opportunity for someone who wants to develop their career in E-Commerce, Marketplace Management and Digital Commerce, with exposure to major platforms, commercial campaigns and end-to-end online customer operations.