E-commerce Operations Assistant

ATP Business Solution Sdn Bhd; Ipoh; On-site; MYR 28,000 - 39,000; Full time

Job summary

ATP Business Solution Sdn Bhd is seeking an energetic E-commerce Operations Assistant based in Ipoh, Perak to support day-to-day e-commerce activities. The role involves handling customer orders, processing returns, managing stock levels, and assisting with product listings and marketing content.

You will work with the team to improve processes and drive operational efficiency, delivering excellent service to customers and ensuring smooth platform operations.

Responsibilities

• Manage and process customer orders, returns and exchanges in a timely and efficient manner
• Assist with inventory management and stock control, including monitoring stock levels and placing replenishment orders
• Provide excellent customer service by responding to inquiries and resolving any issues or complaints
• Support the creation and updating of product listings and marketing content on our e-commerce platforms
• Collaborate with the wider team to identify and implement process improvements to enhance operational efficiency

Job description

We are seeking an enthusiastic E-commerce Operations Assistant to join our team at ATP Business Solution Sdn Bhd. This full-time position is based in Ipoh, Perak and will play a crucial role in supporting the day‑to‑day operations of our growing e-commerce business.

What you'll be doing

Manage and process customer orders, returns and exchanges in a timely and efficient manner

Assist with inventory management and stock control, including monitoring stock levels and placing replenishment orders

Provide excellent customer service by responding to inquiries and resolving any issues or complaints

Support the creation and updating of product listings and marketing content on our e-commerce platforms

Collaborate with the wider team to identify and implement process improvements to enhance operational efficiency