E-commerce Manager - a leading Retail company

JAC Recruitment International; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

JAC Recruitment International represents a leading MNC in the Retail industry seeking an E-Commerce Manager to lead the online strategy and accelerate growth across all online channels in Malaysia. The role focuses on developing strategic initiatives, optimizing the e-commerce platform, and driving traffic, conversions, and revenue through digital marketing, analytics, and efficient fulfillment.

You will collaborate cross-functionally to deliver measurable business results.

Qualifications

• Bachelor's degree in Business, Marketing, E-Commerce, or related field.
• Proven leadership in e-commerce or digital commerce roles.
• Strong understanding of e-commerce platforms, technologies, and trends.
• Proficient in web analytics and digital marketing, including SEO/SEM.
• Strong analytical, organizational, project management, and interpersonal skills.
• Experience in managing and improving e-commerce warehouse operations and KPI tracking.
• Experience optimizing logistics and fulfilment within the supply chain, including 3PL.

Responsibilities

• Formulate and implement strategic initiatives to grow online business and meet commercial objectives.
• Evaluate market trends, consumer behavior, and digital innovations to strengthen e-commerce capabilities.
• Lead ongoing management and enhancement of the e-commerce platform for performance and engagement.
• Improve website functionality, navigation and UX to drive traffic and conversions.
• Oversee online merchandising with accurate product info, content, pricing, and promotions.
• Maintain product availability and catalogue accuracy via inventory management.
• Develop and execute digital marketing strategies to boost brand visibility and revenue.
• Improve mobile apps and digital touchpoints using customer insights.
• Enhance the end-to-end online journey by addressing pain points.
• Analyse key metrics and trends to generate insights for decisions.

Skills

E-commerce leadership

Digital marketing

Web analytics

SEO/SEM

Project management

Logistics & 3PL

Data-driven decisions

Education

Bachelor's degree in Business/Marketing/E-Commerce

Tools

Google Analytics

SEO tools

Online advertising platforms

Job description

Aleading MNC in the RetailIndustryis hiring an E-Commerce Manager to lead their e-commerce strategy to accelerate online business growth and maximize sales across online channels.

Key Responsibilities

• Formulate and implement strategic initiatives to grow the online business and achieve commercial objectives.
• Evaluate emerging market trends, consumer behaviours, and digital innovations to strengthen the company's e-commerce capabilities.
• Lead the ongoing management and enhancement of the e-commerce platform to ensure optimal performance and customer engagement.
• Improve website functionality, navigation, and overall user experience to drive traffic, conversion, and customer retention.
• Oversee online merchandising operations, ensuring accurate product information, compelling content, effective pricing, and promotional execution.
• Maintain product availability and assortment accuracy through effective catalogue and inventory management.
• Develop and execute digital marketing strategies across relevant channels to increase brand visibility, customer acquisition, and online revenue.
• Drive continuous improvements to mobile applications and digital touchpoints by leveraging customer insights and behavioural data.
• Enhance the end-to-end online shopping journey by identifying pain points and implementing solutions that elevate customer satisfaction.
• Analyse key business metrics, sales performance, and customer trends to generate actionable insights and support data-driven decision-making.

Requirements

• Proven experience in an E-Commerce leadership roleor in a similar digital commerce role.
• Bachelor's Degree in Business, Marketing, E-Commerce, or a related field.
• Strong understanding of e-commerce platforms, technologies, and industry trends.
• Proficient in web analytics tools and digital marketing platforms, with good knowledge of SEO, SEM, and online advertising strategies.
• Strong analytical, organizational, project management, and interpersonal skills.
• Experience in managing and improving e-commerce warehouse operations, including KPI tracking and productivity enhancement.
• Proven track record of optimizing logistics and fulfilment processes, driving operational efficiencies, or achieving cost reductions within the supply chain. Experience in managing third-party logistics (3PL) providers is an added advantage.
• Ability to work collaboratively in a fast-paced and dynamic environment.