E-Commerce Executive

Magicboo Beauty Hypermart; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Magicboo Beauty Hypermart in Malaysia is seeking a proactive E-commerce Operations professional to manage the online store daily, update SKUs, adjust pricing, and synchronize orders. You will oversee fulfillment, monitor packing, and ensure timely delivery to customers.

The role requires strong communication, problem-solving, and the ability to handle multiple tasks. Mandarin, BM and English proficiency is essential for client communications.

Qualifications

• Bachelor's degree in E-commerce, Marketing or a related field.
• Experience in e-commerce operations or similar role preferred.
• Familiarity with e-commerce platforms and inventory management systems.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage the online store daily, including SKU updates, pricing changes, and order synchronization.
• Arrange and oversee order fulfilment, monitor packing and timely delivery to customers.
• Respond to customer inquiries promptly and professionally.
• Provide assistance for inquiries, requests, complaints and after-sales support.
• Plan and monitor online campaigns and promotional mechanics for ecommerce and marketplaces.
• Report and analyze online marketing strategies aligned with company campaigns.
• Track performance metrics against KPIs daily.

Skills

E-commerce operations

Inventory management

Excel

Customer service

Multilingual: Mandarin, BM, English

Education

Bachelor's degree in E-commerce or Marketing

Tools

MS Excel

E-commerce platforms

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage the online store daily, including SKU updates, pricing changes, sales order synchronization, banner management, etc.

Arrange and oversee order fulfilment, monitor packing, and ensure timely delivery to customers.

Respond to customer inquiries promptly and professionally.

Provide assistance for customer inquiries, requests, complaints and after-sales support.

Plan, execute, and monitor online campaigns and promotional mechanics for ecommerce
and marketplaces.

Report, analyse, and improve online marketing strategies in line with ongoing
company campaigns.

Responsible for daily tracking of performance metrics against KPIs.

Requirements

• Bachelor's degree in E-commerce, Marketing or a related field
• Previous experience in e-commerce operations or a similar role is preferred
• Familiarity with e-commerce platforms and inventory management systems
• Excellent communication and problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team
• Proficient in Microsoft Excel and other data analysis tools
• Able to communicate well in Mandarin, BM and English both oral and written.

We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Magicboo is one of the largest and rapidly growing one-stop retail beauty marts in Singapore and Malaysia. Our vision is to be the leading one- stop retailer of beauty and wellness products such as skincare, hair care,slimming, spa and jacuzzi in the local and international scene.

We are a dynamicand exciting team to work with. We hire exceptional people, and every one of them is empowered to think independently, takes initiative and be innovative. We invite you to explore the world of opportunities together. Do look for position(s) that suit you best below:

We are the market leader in retailing beauty & wellness products and are currently embarking on an aggressive expansion plan. We invite committed and result oriented individuals to build a career with us.