E-COMMERCE EXECUTIVE

Kara Marketing (M) Sdn Bhd; Puchong; On-site; MYR 48,000 - 66,000; Full time

Job summary

Kara Marketing Malaysia Sdn Bhd (KMM) is seeking an E-commerce Executive to manage everyday operations for Shopee, Lazada, and TikTok Shop. The role focuses on listing optimization, stock accuracy, and timely customer engagement to boost online performance.

Ideal candidates have 1–3 years of hands-on e-commerce backend experience, with a data-driven approach and strong attention to detail. Based in Puchong, this is a full-time, on-site position supporting growth across non-food categories.

Qualifications

• Degree in business, marketing or related field.
• 1–3 years hands-on experience managing seller backends on Shopee, Lazada or TikTok Shop.
• Familiar with setting up vouchers, bundles and flash sales.

Responsibilities

• Manage backend operations on Shopee, Lazada and TikTok Shop.
• Upload and optimize product listings with SEO best practices.
• Coordinate banners, promotions, and store decorations.
• Register SKUs for marketplace programs and set up discount mechanisms.
• Monitor stock-to-sales data and align with warehouse teams.
• Track orders, liaise with logistics for timely fulfilment.
• Maintain high chat response rates and monitor reviews and ratings.
• Support campaign launches, including midnight promotions.

Skills

Data analysis

Attention to detail

Organizational skills

Campaign execution

Education

Bachelor's or Diploma in Business/Marketing

Tools

Shopee Seller Centre

Lazada Center

TikTok Shop Seller Center

Job description

About the role

We are seeking an E-Commerce Executive to join our dynamic team at Kara Marketing (M) Sdn Bhd. This is a full-time position based in Puchong, Selangor, offering an exciting opportunity to drive our online presence and contribute to the growth of our e-commerce operations for non-food category. The E-commerce Executive will handle the day-to-day operational execution, store maintenance, and campaign alignment. This role is highly execution-focused, ensuring that product listings are optimized, stock numbers are accurate, customer chats are answered promptly, and platform campaign mechanisms are flawlessly deployed. The ideal candidate is data-driven, operationally agile, and deeply familiar with the merchant backends of Malaysia's leading e-commerce marketplaces.

Key responsibilities

Daily Store Operations & Content Management

• Manage everyday backend operations on Shopee Seller Centre, Lazada Center, and TikTok Shop Seller Center.
• Upload, update, and optimize product listings (titles, images, descriptions, and variant sets) following SEO best practices and principal brand guidelines.
• Coordinate with creative teams to upload banners, set up store decorations, and ensure vouchers/promotions are correctly displayed on visual banners.
• Nominate and register SKUs for marketplace-driven programs (Flash Sales, Shocking Sales, Daily Discoveries).
• Set up platform discount mechanisms, including add-on deals, bundle deals, follow-prizes, and storewide voucher codes.
• Execute dynamic setups for Mega Campaigns to ensure promotions activate flawlessly on the stroke of midnight.
• Monitor stock-to-sales data daily and sync with warehouse teams to avoid listing stockouts during peak promotional windows.
• Track pending and unfulfilled orders, collaborating with logistics partners to maintain optimal fulfillment SLAs.
• Manage product returns, missing parcel claims, and platform dispute settlements according to marketplace policy.
• Maintain premium customer service metrics by ensuring high chat response rates, fast reply times, and positive review generation.
• Monitor the affiliate backend on TikTok Shop, managing free sample distributions to creators and monitoring basic affiliate generation parameters.
• Address product feedback and reviews to uphold store ratings and secure premium statuses (e.g. Shopee Preferred benchmarks).
• Extract weekly and monthly data from platform analytics portals (Shopee Business Insights, Lazada Business Advisor) to monitor traffic, conversion rates, and basket size metrics.
• Compile routine operational sheets to assist the E-commerce Manager in preparing quarterly reviews and joint business plans for brand principals.

What we're looking for

Diploma or Bachelor's Degree in Business, Marketing, or a related field

1–3 years of hands-on experience managing seller backends on Shopee, Lazada, or TikTok Shop; fresh graduates with a strong e-commerce internship background are also welcome to apply

Familiarity with setting up seller tools such as vouchers, promotional bundles, and flash sales.

Proficient in data analysis, with the ability to use analytics tools to track and interpret sales performance metrics

High attention to detail, with the ability to manage repetitive product data entries and pricing calibrations accurately, ensuring no critical pricing rules are missed

Willingness to monitor shop performance and participate in campaign launches, including midnight launches during major retail sale periods

Strong organizational skills, with the ability to manage multiple tasks and meet deadlines effectively

Unlock job insights

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Your application will include the following questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an eCommerce Executive?
• Which of the following types of qualifications do you have?

Advertising, Marketing & Communications Services 101-1,000 employees

Kara Marketing Malaysia Sdn Bhd (KMM), established 1999 in Malaysia, is a fast-growing company dealing in FMCG products (both food and non-food products) and acts as a local representative of experts in the manufacturing of coconut related products. KMM is dedicated in providing high-quality products with a focus on innovation, sustainability, and customer satisfaction.

Since establishment, Kara Marketing has expanded robustly into a reputable and leading marketing & distribution company. Today, we are expanding our business and therefore we are seeking for highly motivated talent to join our team!

Kara Marketing Malaysia Sdn Bhd (KMM), established 1999 in Malaysia, is a fast-growing company dealing in FMCG products (both food and non-food products) and acts as a local representative of experts in the manufacturing of coconut related products. KMM is dedicated in providing high-quality products with a focus on innovation, sustainability, and customer satisfaction.

Since establishment, Kara Marketing has expanded robustly into a reputable and leading marketing & distribution company. Today, we are expanding our business and therefore we are seeking for highly motivated talent to join our team!

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What can I earn as an eCommerce Executive