Senior Executive Customer Service

U.S.R. SDN. BHD.; Bandar Baru Bangi; On-site; MYR 42,000 - 60,000; Full time

Job summary

U.S.R. SDN. BHD. in Bandar Baru Bangi, Selangor seeks a Customer Service Executive / Sr. Executive to respond to customer inquiries, coordinate with departments, and ensure smooth order processing and fulfillment.

The role reports to the Assistant Manager and requires strong communication, multitasking, and proficiency in English, Bahasa Malaysia, and Mandarin to interact with Mandarin-speaking clients. On-site position with a collaborative sales environment.

Qualifications

• Diploma or degree or equivalent certificate.
• 3–4 years of relevant experience.
• Proficient in English, Bahasa Malaysia and Mandarin.

Responsibilities

• Respond to customer inquiries including quotations, order status, and delivery schedules.
• Collaborate effectively with various departments to ensure customer requirements are met efficiently.
• Work with the Customer Service Assistant Manager and Sales Manager for daily sales and customer service coordination.
• Monitor and follow up on sales orders, shipments, and payments for timely processing.
• Coordinate with production for Production Request Lists to ensure timely order fulfillment.
• Provide administrative support to the Sales team.
• Coordinate with Accounts on new customer registrations and payment status.
• Assist in ad-hoc duties as assigned by Superior.

Skills

Communication skills

Analytical skills

Multitasking & organization

Microsoft Office

Mandarin language

Independent working

Education

Diploma or Degree (or equivalent)

Job description

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U.S.R. SDN. BHD. - Bandar Baru Bangi, Selangor

Customer Service Executive / Sr. Executive role reporting to the Assistant Manager. The position involves responding to customer inquiries, collaborating with departments, and ensuring seamless order processing and fulfillment.

Key responsibilities

• Respond to customer inquiries including quotations, order status, and delivery schedules.
• Collaborate effectively with various departments to ensure customer requirements are met efficiently.
• Work closely with the Customer Service Assistant manager and Sales Manager to ensure smooth coordination of daily sales and customer service operations.
• Monitor and follow up on sales orders, shipments, and payment statuses to ensure timely and accurate processing.
• Update the Production Checklist (Outstanding Order List) and coordinate with production for the preparation of Production Request Lists to ensure timely order fulfillment
• Provide efficient and independent administrative support to the Sales team
• Coordinate with the Accounts Department on new customer registrations and monitor status of incoming payments
• Assist in any ad-hoc duties as assigned by Superior from time to time.

Requirement & Skills.

• Possess at least a Diploma or Degree, or any equivalent certificate
• Minimum 3-4 years of working experience in a related field
• Good communication and analytical skills, coupled with the ability to multi-task, organize, and prioritize work
• Proficient in computer skills, with a strong command of Microsoft Office applications
• Good command of English, Bahasa Malaysia, and Mandarin, with strong interpersonal and communication skills. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Ability to work independently and as part of a team

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