Customer Service Assistant

Store N Go Sdn Bhd; Shah Alam; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement opportunities

Team-oriented culture

Job summary

Store N Go Sdn Bhd in Shah Alam, Selangor, is hiring a Customer Service Assistant to support customers across live chat, email and calls. You will handle order inquiries, payments, shipping issues and vouchers, ensuring first contact resolution and accurate case updates.

The role emphasizes clear communication, empathy, and teamwork in a fast-paced environment. English proficiency is required; additional languages are a plus.

Qualifications

• Excellent communication skills, both written and verbal, with customers.
• Strong listening skills and ability to understand customer needs.
• Proficiency in English; additional language skills are desirable.
• Patience, empathy and a genuine desire to help customers.
• Problem-solving abilities and attention to detail.

Responsibilities

• Handle inquiries pertaining to orders, payments, shipping and vouchers via live chat.
• Provide first contact resolution according to SOP, follow up if needed.
• Update case details accurately and maintain KPI targets.
• Communicate with stakeholders and ensure accurate information for Shopee users.
• Perform any tasks assigned by supervisor as required.

Skills

Communication

Active listening

English proficiency

Empathy

Problem solving

Organization

Tools

CRM software

Job description

About us Store N Go Sdn Bhd is a dynamic and customer-focused organisation committed to delivering exceptional service experiences. We pride ourselves on building strong relationships with our customers and maintaining the highest standards of professionalism and efficiency. Our team is dedicated to supporting customers through every interaction, and we believe that outstanding customer service is the foundation of our success.

About the role We are seeking a Customer Service Assistant to join our team at our Shah Alam, Selangor location on a full-time basis. In this role, you will be the voice of Store N Go, providing support and assistance to our customers through various communication channels. As a Customer Service Assistant, you will play a vital part in ensuring customer satisfaction, resolving inquiries and complaints efficiently, and contributing to the overall success of our customer service operations. This position offers the opportunity to develop your customer service skills whilst working within a supportive team environment.

Key responsibilities

Primarily in handling inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat.

To provide first contact resolution according to standard operating procedures (SOP). In the event of non-First Call Resolution, you are expected to follow up and provide response back to the users.

Update case details accurately and appropriately.

To ensure you meet the pre-set KPI in terms of timeframe, first contact resolution rate email/chat response rate customer satisfaction score & etc.

Communicate with stakeholders.

Maintain high accuracy in information when communicating with Shopee users.

Any task assigned by supervisor from time to time.

What we're looking for

Excellent communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers

Strong listening skills and the ability to understand customer needs and concerns

Proficiency in English; additional language skills are desirable

Patience, empathy and a genuine desire to help customers

Problem-solving abilities and the capacity to think critically when addressing customer issues

Organisational skills and attention to detail in maintaining accurate records

Ability to work efficiently in a fast-paced call centre environment and manage multiple tasks

Proficiency with computer systems, databases and customer relationship management (CRM) software

A positive attitude and willingness to learn and develop new skills

Previous customer service experience is advantageous but not essential for enthusiastic candidates

What we offer At Store N Go Sdn Bhd, we are committed to supporting our employees' professional growth and wellbeing. We provide a supportive and collaborative work environment where your contribution is valued. Benefits include competitive remuneration, opportunities for skill development and career advancement, and a team-oriented culture that encourages learning and improvement. We believe in investing in our staff and creating a workplace where you can thrive and succeed.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service assistant?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?

FMCG Manufacturing 11-50 employees

Store N Go Sdn Bhd, founded in 2016 is one of the region's leading e-distributors and E-Commerce solutions providers with its headquarters in Malaysia. Store N Go specialises in the E-Commerce in marketplace and managing online official store as parts of its solutions providers to many FMCG brands in the market.

We have tap into e-distribution of a few well-known brands of baby products, health & beauty, supplement products such as Silkygirl, Mandom Group, Kao, Duopharma, Bioderma etc. Becoming an E-Commerce solution provider, Store N Go has helped brands to successfully penetrate in the marketplace.

Our mission is to be the No.1 choice for companies that just startup or expanding their business in E-Commerce. We serve as the key enabler for brands to execute online marketing strategy. We provide co-marketing services and provide valuable E-Commerce insights to bring our client's brand to the next level. We strive to provide excellent operational capabilities and customer services. To be the top of mind, we go extra mile by providing E-Commerce key account management services to synchronize E-Commerce platforms and brands online strategy.

Store N Go Sdn Bhd, founded in 2016 is one of the region's leading e-distributors and E-Commerce solutions providers with its headquarters in Malaysia. Store N Go specialises in the E-Commerce in marketplace and managing online official store as parts of its solutions providers to many FMCG brands in the market.

We have tap into e-distribution of a few well-known brands of baby products, health & beauty, supplement products such as Silkygirl, Mandom Group, Kao, Duopharma, Bioderma etc. Becoming an E-Commerce solution provider, Store N Go has helped brands to successfully penetrate in the marketplace.

Our mission is to be the No.1 choice for companies that just startup or expanding their business in E-Commerce. We serve as the key enabler for brands to execute online marketing strategy. We provide co-marketing services and provide valuable E-Commerce insights to bring our client's brand to the next level. We strive to provide excellent operational capabilities and customer services. To be the top of mind, we go extra mile by providing E-Commerce key account management services to synchronize E-Commerce platforms and brands online strategy.

What can I earn as a Customer Service Assistant