E‑Commerce Chat Support Specialist

Onthego F&B Industry Sdn. Bhd. (1581768-H); Sepang; Hybrid; MYR 25,000 - 28,000; Full time

Benefits offered by this job

Training on products

Career growth opportunities

Supportive working environment

Exposure to e-commerce platforms

Job summary

ONTHEGO is seeking an E-Commerce Customer Service Executive to handle chat-based inquiries across Shopee, TikTok Shop, Lazada, our official website and WhatsApp. This role is not a call centre, with occasional phone support when needed.

You will respond promptly, provide product information, and assist with orders, payments, deliveries and after-sales issues. You must write well in Bahasa Malaysia and English, type quickly, manage multiple conversations, and work well independently or in a team

Qualifications

• Fluent written communication in Bahasa Malaysia and English.
• Able to type quickly and accurately while managing multiple conversations.
• Good problem-solving and communication skills.
• Patient, responsible and detail-oriented.
• Able to work independently and as part of a team.

Responsibilities

• Respond to customer messages and enquiries through Shopee, TikTok Shop, Lazada, official website and WhatsApp.
• Provide prompt, friendly and professional responses to customers.
• Assist customers with product information, pricing, promotions, stock availability and general enquiries.
• Help customers understand product options and make informed purchasing decisions.
• Manage multiple customer conversations efficiently across different platforms.
• Assist customers with order enquiries, payment status, delivery tracking and shipping updates.
• Handle customer complaints, refund requests, returns, cancellations and other after-sales enquiries.
• Coordinate with Operations and Fulfilment teams to resolve customer issues.
• Monitor customer inboxes and enquiries across all assigned e-commerce platforms.
• Identify customer problems and provide appropriate solutions based on company guidelines.

Skills

Bahasa Malaysia

English

Written communication

Typing

Multitasking

Problem solving

Team player

Independent worker

Attention to detail

Job description

ONTHEGO is seeking an E-Commerce Customer Service Executive to handle chat-based inquiries across Shopee, TikTok Shop, Lazada, our official website and WhatsApp. This role is not a call centre, with occasional phone support when needed.

You will respond promptly, provide product information, and assist with orders, payments, deliveries and after-sales issues. You must write well in Bahasa Malaysia and English, type quickly, manage multiple conversations, and work well independently or in a team